New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
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Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
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The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
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Company details
Information provided by various external sources
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 671 - 680 of 995 reviews
NG
Great experience with ZEN
After a terrible experience with another mainstream provider, the relief of being with a company that does what it says it will do is enormous.. they answer the phone and put you through to get the right help. Even the 'hold' music is tolerable! Good zen ZEN..
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GL
Good service
Good service, friendly staff when contacted. Not had any problems and haven't needed to speak with anyone for some time.
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S
I’m really happy with Zen great service
I’m really happy with Zen. I have great speeds. The price is great and I like the fact that the price isn’t going up as all the other providers do every year.. they kept me informed all the way through on the migration process. So I’m saving money and I have a better speed than my previous provider. If there was only one thing I feel that they shouldn’t do is offer the Eero WiFi 7 max routers for as standard if you’re having a 1.6GB connection as the Wi-Fi 6E Eero router can not get the 1.6gb speed and is capped to 987mb. It’s not really a major issue for me as I’ve used my own router, but I would’ve liked to have tried the Eero Max 7 and would have probably kept using it but I didn’t want to tie down to an extra £10 a month for it. Apart from that, I cannot knock Zen I am very happy with the service I am getting and the speed are fantastic
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MP
Painless Move
Painless from start to finish. Virgin Media were putting up prices and getting hold of them to haggle virtually impossible. Zen installation smooth & quick at decent price. Leaving Virgin also very painful & difficult, Zen easily contactable for any queries.
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AW
Exceptional
I have only had one occasion in a decade+ to need the customer support, and they were stellar. It's a touch more expensive, but you get what you pay for.
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