New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
β¨
Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 151 - 160 of 995 reviews
GI
Full fibre
Matt was so helpful, professional and honest in his dealings with my wife and I. He explained each step and when I asked if l could ring him back he gave me his personal number which allowed me a quick response. Extremely happy with the outcome.
Date of experience: July 7, 2025
NW
Matt Gaughran
Matt Gaughran is responsive, helpful and effective dealing with new orders.
Date of experience: July 7, 2025
DD
Did not live up to expectations.
Started off well with good initial contact. But fell apart with sloppy Openreach install spread over several days. In house wi-fi network still not working properly.
Date of experience: July 7, 2025
GC
Great customer service
Great customer service - hold their prices steady and no problems with our connection
Date of experience: July 7, 2025
VW
Thank you Amanda
Spoke to Amanda who was lovely. Talked me through my options,then gave me time to speak to my daughter, before committing to anything. As I am an older lady I found this very helpful. I was not rushed into making a decision, she gave me her telephone number so I could speak to her, if I wished to go ahead. I spoke to her next day and she arranged everythjng for me. My router was delivered 2 days later and hope to be connected later this week. My daughter has Zen and recommended me.
Date of experience: July 7, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.