Fast and prompt
Fast and prompt
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4.3
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
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Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
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Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
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Company details
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Contact info
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Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 761 - 770 of 996 reviews
MM
The agent Constance went over and above…
The agent Constance went over and above expected she was extremely helpful
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PO
Great service
Great service, all issues are resolved very quick with everything you need. Very Happy
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MM
Simple query
I had a simple query about logging in as a new customer. So I called the helpline. Constance was helpful, friendly and professional and solved my query easily.
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AB
How to communicate with persons…
How to communicate with persons designated BBC.Constance was very patient as regards opening Yuno app. On my behalf. Major difficulty with continuous uploading. She was reassuring with excellent communication skills and a joy to talk to. Anthony Bannon
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Mm
Spoke to Connor today over the phone…
Spoke to Connor today over the phone over a concern I had and he was absolutely amazing to deal with explained everything to me in detail
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CV
YunoEnergy, so far so good.
Customer care is quick to answer, only deals with your enquiry, no complicated jargon. Forecasted savings, and easy direct debit. Almost half the cost of standing charge when compared to prepay power. I will update as issues, good and bad, arise.
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GS
Horrible nightmare they was charging me…
Horrible nightmare they was charging me for months without even connecting electricity to my place. When I realised I was in completely dark room, since then its been 4 months still nothing fixed, am asking simple refund but got just fake promise
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KC
Sharon was very helpful and she was…
Sharon was very helpful and she was very polite and nice.
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HB
Leo was very helpful and obliging with…
Leo was very helpful and obliging with my request. A pleasure to deal with.
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MF
Multiple supports via chat and phone
Leo was extremely patient and very helpful as I struggled to get set up on the Yuno app. The app itself is full of useful information and was exactly what I needed. The usage info is particularly illuminating.
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