Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
d
dale
US
⭐ 1 star
⭐ 1 star Absolutely appalling billing practices. If I could give zero stars, I would. After being with Yuno Energy, I’ve been left with 18 months of inaccurate billing, no actual meter readings since December 2023, and a total lack of accountability from their support team. Despite calling multiple times and submitting a meter reading on May 19th, I’ve been given completely conflicting information every time I speak to someone. First I was told I’d get clarity in 15 days. Then I was told I’d need to wait for my next bill. Today, on the actual billing date, I’m told I’ll need to wait another 14 days to even find out whether I’m in credit or in debt. Meanwhile, the Yuno app falsely showed my usage as accurate, not estimated — which I now know was completely misleading. Apparently, no readings have been received for over a year and a half, but no one thought that was important enough to notify me. Even worse, I was told to submit a manual meter reading (which I did), only to later be told that smart meter readings are automatically rejected by ESB — something Yuno should have known and explained clearly from the start. Now that I’ve switched providers, I’m being told I can’t even request a full breakdown of my bills — something I was never informed of until it was too late. To top it all off, I received a smug, templated complaint response trying to pass the blame to ESB Networks, with no real ownership or understanding of my situation. Yuno’s complaint team clearly didn’t read my case history properly, and their response was riddled with contradictions to what I’ve been told on the phone. This isn’t a minor issue. This is 18 months of incorrect billing, inconsistent communication, and no transparency about how final bills are being calculated. I have no idea if I’ve been overcharged, undercharged, or where I stand — and no one at Yuno seems remotely interested in resolving it. If you value accurate billing, honest communication, or basic customer service — do not go near Yuno.
Date of experience: June 16, 2025
OB
I was with Yuno for a year and switched…
I was with Yuno for a year and switched at end of contract only because I was getting a better deal elsewhere. Talked to Constance regarding cancellation, she was very helpful and friendly.
Date of experience: June 16, 2025
EH
Best energy company on the island
I was speaking to Maher and couldn’t be more happier of the customer service Thank You Maher for resolving the issue I had going beyond and above. ⭐️ ⭐️⭐️⭐️⭐️
Date of experience: June 16, 2025
ED
Had a problem changing my payment card…
Had a problem changing my payment card over to a new one on the app, gave a call to yuno, and Sharmaine had it sorted in seconds.
Date of experience: June 12, 2025
C
Consumer
US
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟 Great Support from Kyra at YunoEnergy I had a few issues with my account, and Kyra from YunoEnergy was incredibly helpful in getting everything sorted. She was friendly, patient, and kept me informed throughout the process. It was a smooth experience thanks to her support. Really appreciate the great service – thank you, Kyra!
Date of experience: June 12, 2025
cj
Always helpful
Always helpful, Leo was polite as always and so helpful, he actually sorted a problem I had that no-one else seemed to fix,
Date of experience: June 12, 2025
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