Yuno Energy
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Inaccurate billing after 3 months no…
Inaccurate billing after 3 months no response from Yuno team. I’m currently have 2 accounts with Yuno, 1 residential account and 1 business account. I have problems with all 2 accounts. The business account was a nightmare. When I opened the business account, I gave the accurate gas meter reading number (to Damien, the Indian sale manager) but Yuno billing team didn’t use it. The billing team used the estimate meter reading from GNI instead. Therefore, my previous electricity provider issued me the wrong final bill with the wrong meter reading provided by Yuno. I have not used any gas unit since I opened the account with Yuno as the business is closed down but still I got the bill for around €1,107. I rang Yuno sale manager Damien many times to discuss the problem 3 months ago but no one from Yuno team correcting the bill with the correct gas meter number. I’ve phoned the GNI to correct the gas meter reading and the GNI team has updated the system to be the same but no one in Yuno team trying to fix the issue. I tried to call Yuno customer service team many times to explain the issue but Yuno customer service team kept saying someone from Yuno team will calling me back, but since then no one response to my enquires. Yuno customer service team are helpless and the billing team are unable to fix their inaccurate bill. My previous electricity provider had passed the case to the third party company to chase me for the final bill. I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment. I’m busy working but so frustrating as it wasted a lot of my time to deal with the problem caused by Yuno billing team mistakes. The funniest thing is that no one in Yuno is taken responsibility to fix their mistake. I don’t know if there is manager team in Yuno as they are very careless to customers. The worst scenario is getting a solicitor to follow-up the case if no response from Yuno team. I definitely cancelling my accounts when the time comes as it’s too frustrating with their service.