Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

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GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

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a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

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CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 651 - 660 of 996 reviews
TH

Excellent experience with Yorkshire Water

I had to call YW with regards to my bill and to see if I was eligible for Water Support. The young lady I spoke with was excellent. Very helpful and informative. I was eligible and thanks to her and YW I can rest easy knowing I’m paying what I can comfortably afford for my water. Also their music whilst you’re on hold is fantastic.

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SC

Very helpful

Very helpful

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C

Gave some really helpful advice on how…

Gave some really helpful advice on how to potentially solve the issue of a possible leak.

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LN

It was nice talking to someone today…

It was nice talking to someone today she has a great personality so calm and she is patient made everything clear

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M

Very polite and professional

Very polite and professional and very helpful telephone staff ,thanks to Cindy who was very polite and very professional.

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BS

instant response on X

instant response on X, listened to me, promised to do what I was asking- ie, plant hawthorns when the site is eventually reinstated, to replace what was removed.

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AM

Sophie was great

Sophie was great, very helpful, thanks Sophie, great job!

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AP

Quickly replied after messaging on…

Quickly replied after messaging on messenger, arranged a phone call back to make an appointment for a water meter fitted, very quick response, great communication 😀

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G

If I could give zero stars I would

If I could give zero stars I would. I've been a customer of Yorkshire Water for around 20 years. Every month since joining, I've paid around £30-40 a month. I moved house in April this year (2025) and again, signed up to YW, only to be told my month bill is now £120 a month, despite only living in the new property for 1 day. I rang up to sort this out, as clearly I thought it was an error, only to be told by their customer service, who I assume was wearing a black and white striped jumper, a mask and holding a swag bag at the time, that this wasn't an error, and this is their new policy due to the tariff increase this year. I'm now paying triple the monthly bill that I've always paid. Welcome to Yorkshire Water people.

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