Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

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GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

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a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

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CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 641 - 650 of 996 reviews
jl

I received great customer service by…

I received great customer service by paying attention to my enquiries and providing solutions to my problem with more information. Great team

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EW

Fwater meter 6 months wait book nowull details given

Full details given. Polite teller, thorough details and morning or afternoon appt.

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L

Pay us your money and shut up

Been waiting a refund from YW due to water being off on SECOND OF JAN for a substantial amount of time and then failure to pay quickly. Legally owed this. Been fobbed off for close to FIVE MONTHS saying the case is open. Feels like the model is hoping customers give up so they don’t have to pay.

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M

Fast and efficient service very helpful,

Fast and efficient service very helpful,

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DW

Very happy with the information…

Very happy with the information given,query resolved in a matter of minutes,very polite 😀

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AH

Customer service is very great

Customer service is very great

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R

Friendly,helpful service

Friendly,helpful service from Charlotte. Gave clear explanations of what needed to happen and appointment booked for meter installation. Excellent service. Thank you x

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WA

Jeanette - Excellent service

Excellent service by Jeanette, dealt with my multiple queries very easily and everything was a smooth process.

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J

Difficult call made even worse by hard selling

Rang to inform of Bereavement. Tried to upsell additional drainage cover. No I don't want to talk to anyone else about a product I'm not interested in - my husband just died for goodness sake !

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MC

Prompt response

Prompt response

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