Disgusting company
Disgusting company. We moved hopuse in February, informed them of what was happening. Everything went smoothly, direct debit payment changed, no problem. Then I get a bill in May saying I owe them £25. Went onto my account online, it says I'm in credit. Rang them, turns out I had £25 balance to pay from the old address. No problem, paid it straight away. Then I see my credit score has plummeted - due to YW putting a late payment note on my file. rang them, they couldn't have cared lesss. They say they sent 5 letters and an email with a read receipt asking for payment. Absolute and utter nonsense. I never delete emails, I have them going back 5 years and no email from them is there. No letters recieved whatsoever except for the last one, despite them saying they had been. They will not remove the late payment notice, seriously impacting my ability to now get a home improvement loan which was desperately needed for the new house, and what we were counting on. They have the ability to remove the late payment charge, but won't. They take absolutely no consideration of the fact I've been paying them for years without a single issue. They are perfectly happy to ruin my credit rating for 6 years because of a paltry £25 bill that was paid as soon as I was aware of it. Appaling. I only wish I didn't have to use them for water.
