Wizfair Travel is a travel agency specializing in providing affordable flight deals for both domestic and international travel. The company operates an online platform where customers can compare prices and save on flights, hotels, holiday packages, and cruise insurance. Wizfair Travel is dedicated to delivering flexible booking options, expert travel planning, and a best price guarantee, ensuring a user-friendly experience for travelers.
Targeting a diverse clientele, Wizfair Travel caters to customers from various financial backgrounds looking for cost-effective travel solutions. With a commitment to customer satisfaction, the company has garnered a large base of happy travelers who appreciate the reliable service and knowledgeable agents. By facilitating easy access to trending destinations and offering free cancellation on select flights, Wizfair Travel aims to make travel planning seamless and straightforward.
Wizfair Travel receives overwhelmingly negative feedback from customers, with a significant number of reviews highlighting issues related to flight ticket processing and customer service. Many reviewers express frustration over being charged for tickets that were never confirmed or issued, leading to financial losses and travel disruptions.
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Complaints about the difficulty in reaching the company for support are common, with customers reporting delays and a lack of resolution. However, there are a few positive remarks regarding the purchasing process, with one customer noting a successful booking of multiple flights through the company. Despite this, the overall sentiment is marred by the numerous claims of scams and poor service. Consumers are advised to exercise caution when considering Wizfair Travel for their travel needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
1.7
6
100%
● Not enough data
1.7 / 5 overall
=
6 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.0▼ 2.0
12-month avg
1.8
All-time
1.7
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.0
1
Jan 25
—
0
Feb 25
5.0
1
Mar 25
1.0
1
Apr 25
1.0
1
May 25
—
0
Jun 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
Top complaintsof 5 negative reviews
Cancellation80%
4 mentions
Refund60%
3 mentions
Charges60%
3 mentions
Payment issues60%
3 mentions
“You never processed an alaska air ticket and I now owe American Express $389”
On “Cancellation” · Jun 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
You never processed an alaska air ticket and I now owe American Express $389.99. A guy named Pablo claimed to be with Alaska Air and that's who I thought I was using. Said changed ticket was a extra... See more
Buyer beware! I was charged over $400 for a ticket and cancellation service, but THERE IS NO TICKET!!! If you have paid and don't receive an email confirming your ticket with an *airline* confirmation... See more
I have contacted this company countless times. They didn't run the charge for my flight and cancelled my flight due to nonpayment which caused me to settle on a different day I did not want. They run... See more
Compré 4 vuelos desde el Cairo a Bangkok, lo hice en skiplagged.com, pero wisfairtravels.com fue el intermediario, al inicio no pude verificar verificar la reserva en la aerolínea ya que mi confirmaci... See more
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You never processed an alaska air ticket and I now owe American Express $389.99. A guy named Pablo claimed to be with Alaska Air and that's who I thought I was using. Said changed ticket was a extra charge. I was desperate to see my brother in Hawaii who was in an accident. Later I found out ticket was never issued and I cancelled through Pablo who said I would get $389.99 refund. American Ex fought the charge but gave them back their money. I've been scammed and I want Amex to try and get my money back again. Any suggestions?
Buyer beware! I was charged over $400 for a ticket and cancellation service, but THERE IS NO TICKET!!! If you have paid and don't receive an email confirming your ticket with an *airline* confirmation ID, then you do not have a ticket. Call your credit card company to dispute the charge. Give them all the information. Shame on these people for ripping people off like this.
I have contacted this company countless times. They didn't run the charge for my flight and cancelled my flight due to nonpayment which caused me to settle on a different day I did not want. They run up charges that are not refundable. They have not provided an explanation a charge I did not ask for and want to refund only a portion of it without a reason. They appear to hide from you saying they will call back and do not. I talked to the same Wizfair people as other reviewers. My experience was very similar to the many complaints of the December 18, 2024 reviewer which tells me this is the way they do business.
Compré 4 vuelos desde el Cairo a Bangkok, lo hice en skiplagged.com, pero wisfairtravels.com fue el intermediario, al inicio no pude verificar verificar la reserva en la aerolínea ya que mi confirmación tenia el PNR y en la web de esta aerolínea pedía número de ticket, por lo que escribí un correo solicitando ayuda a wisfairtravels.com y rápidamente me respondieron con la información necesaria, me pareció un muy buen servicio de soporte al cliente y pude conseguir un excelente precio para mis vuelos.
Hard to reach, keeps delaying a resolution, very scammy, I can't believe still in business
I booked a flight through Wizfair Travels, a part of Wizfair LLC, on 12/16/24 around 10am PST. I paid on the phone and received my flight details (itinerary). I was informed that I would receive my tickets within 24 hours. Not receiving anything by then, I called on 12/17/24 around 11am PST. I was told that I would receive my tickets within 2 hours. Not receiving anything by then again, I called on 12/17/24 around 7:30pm PST. I was told that I would receive my tickets within 3-4 hours. When I insisted on a written confirmation, Wizfair agent Pedro Gomez sent me an email stating that my ticket was in progress. On 12/17/24 at 10pm PST, I received a confirmation that my booking was confirmed, with PNR 4UFSK3. I went to the airline's website (Southwest) and verified that there was a booking in my and my travel companion's name with the correct dates and times. On 12/18/24 in the afternoon, Nathan from Wizfair ticketing office called me to tell me that I had to change my flight, or they would cancel my flight. I stated that I was not available at their proposed time, and that I wanted to keep my original flight. Nathan said that either I would agree to change to the new flight, or he would cancel my booking. I said I would call them back and hang up. I called Southwest Airlines, who confirmed that I had a reservation, it was paid with my credit card, and there was no reason to change the flight on their end--the flight was happening and I had two seats. 25 hours before the flight, the reservation was still active. I decided to check in when it became available, 24 hours before the flight. However, when the check in window opened, I no longer had a ticket. The airline website gave an error that the reservation was unticketed. I called the airline to verify. Airline representative informed me that the booking was there, however, the travel agency (Wizfair) had suspended it due to nonpayment. The airline agent sent me an itinerary, where I saw that credits from my original tickets were moved to the same flight at a fare more than three times what it cost at the time I had confirmed my flight status earlier that day. I called Wizfair Travel on all of their available phone numbers (Ticketing: 844-877-3042; Reservations: 888-709-2635; and 888-880-0009). No one answered ticketing calls. I talked to Stacey from reservations at 10pm, who told me that her manager would call me in 15-20 minutes. I called back at 11pm, talked to Pedro, who transferred my call to ticketing. I was on hold for 20 minutes. I called back at 11:20pm, Pedro said that ticketing would call me back in 20 minutes. It is now 1am. No one called. I call ticketing number and no one answers. I am filing complaints with BBB and FDC to get a refund.
This company owes me money. The boss Joven hires me to run his advertisement and defaults my payment. My payment is only $703.42 but he decided to disappear and give me lots of excuses. Even with Court Order to pay me, he ignores the Court Order.
Wizfair Travel is a travel agency specializing in providing affordable flight deals for both domestic and international travel. The company operates an online platform where customers can compare prices and save on flights, hotels, holiday packages, and cruise insurance. Wizfair Travel is dedicated to delivering flexible booking options, expert travel planning, and a best price guarantee, ensuring a user-friendly experience for travelers.
Targeting a diverse clientele, Wizfair Travel caters to customers from various financial backgrounds looking for cost-effective travel solutions. With a commitment to customer satisfaction, the company has garnered a large base of happy travelers who appreciate the reliable service and knowledgeable agents. By facilitating easy access to trending destinations and offering free cancellation on select flights, Wizfair Travel aims to make travel planning seamless and straightforward.
