Wheelup is a retail company specializing in clothing, helmets, and accessories for motorcycle enthusiasts. The company operates both online and through a network of over 55 physical stores across Italy, providing customers with a diverse range of products tailored to the needs of motorbike riders. Wheelup offers convenient services such as free size exchanges for online purchases and the option to buy online and pick up in-store within two hours. The company's product selection includes top brands and the latest arrivals in motorcycle apparel, helmets, and footwear. Wheelup aims to serve a wide audience of motorcycle riders who seek quality gear and accessories designed for safety and style. With a focus on customer satisfaction, Wheelup also features a loyalty program that rewards customers with points for their purchases, enhancing the shopping experience.
Wheelup receives a generally positive reception from customers, with many praising the quality of products and the helpfulness of staff. Reviewers frequently highlight the excellent selection of items and the speed of shipping, noting that the stores are well-stocked and staff are knowledgeable and friendly.
However, there are notable complaints regarding the reliability of certain products, particularly helmets, with some customers experiencing issues that were not resolved satisfactorily. Additionally, delays in delivery times and challenges with post-purchase assistance have been mentioned, indicating areas for improvement. Overall, while many consumers appreciate the shopping experience and product offerings, concerns about product defects and customer service persist. The sentiment leans positively, but there are significant areas that need attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.3 | 27 |
| Apr 25 | 3.7 | 23 |
| May 25 | 3.8 | 22 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 8 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 100 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: Wheelup is #3 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 3.7).
100 reviews of Wheelup. Filter by what matters to you.
Tutto perfetto, ho acquistato on line, dopo avere letto attentamente i dettagli del prodotto che mi interessava. Ho dovuto cambiare taglia, ma è stato semplice in quanto sul sito ho visto che la taglia ulteriore era presente nel negozio a Brescia, per me comodo da raggiungere. Il personale è molto cordiale e disponibile. Grazie
Prezzo vantaggioso e spedizione veloce
Sono veramente molto soddisfatto. La comunicazione sugli aggiornamenti dall’ordine fino alla ricezione è stata meticolosa! I prezzi sono molto vantaggiosi, acquisterò ancora.
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PREZZI- E VELOCITA' DI CONSEGNA
Devo far i complimenti ai ragazzi del negozio di Mestre .. sempre molto attenti al bisogno del cliente . Molto preparati e sempre solari .. devo fare i complimenti anche ad Alessandro che va oltre il prodotto ma molto bravo anche nella parte meccanica e se avete bisogno chiedete a lui .. davvero il top .. bravi
Tutto perfetto !!!
Rapidità e cortesia
Ho acquistato sul sito e ritirato nelle due ore nel negozio di Giussano, l'esperienza è stata molto positiva, era sabato e il negozio era pieno ovunque, alle casse, nei reparti e i commessi erano presi d'assalto, nonostante questo mi hanno dato retta e consegnato la merce in un tempo inferiore di quanto mi aspettassi. Complimenti a tutto lo staff!!!
Puntuali nella consegna, tempi rispettati e sempre una gradita gentilezza del personale al ritiro in negozio.
Come sempre la cordialita' e la competenza dello staff di Ferrara e le offerte spesso molto interessanti
Un buon prodotto, rispetta le qualità descritte e la consegna efficiente
Ho comprato più volte da loro. I ragazzi in negozio sono molto disponibili e le loro marche di abbigliamento sembrano essere all'altezza dei marchi più blasonati
Perfetti!!!
Wheelup is a retail company specializing in clothing, helmets, and accessories for motorcycle enthusiasts. The company operates both online and through a network of over 55 physical stores across Italy, providing customers with a diverse range of products tailored to the needs of motorbike riders. Wheelup offers convenient services such as free size exchanges for online purchases and the option to buy online and pick up in-store within two hours. The company's product selection includes top brands and the latest arrivals in motorcycle apparel, helmets, and footwear. Wheelup aims to serve a wide audience of motorcycle riders who seek quality gear and accessories designed for safety and style. With a focus on customer satisfaction, Wheelup also features a loyalty program that rewards customers with points for their purchases, enhancing the shopping experience.
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