Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

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DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

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UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

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F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

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Company details

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All reviews

1,000 total • Write a review

Showing 751 - 760 of 996 reviews
R

Best utility company !

Absolutely great professional , and helpful regarding leak issues that I had . Friendly and efficient . The best experience I have had with a utility company . 😼👍

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N

Very helpful and extremely personable…

Very helpful and extremely personable made the whole call very easy to navigate ..

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Sw

water bill still very high

water bill still very high, i cant beleive i have to pay the high amount somethimgs gone wrong with my billing, will contact the water council regarding this matter.

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MB

It was quick and easy.

It was quick and easy.

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MD

Friendly and helpful service

Friendly and helpful service given to my enquiry. Quick response and query dealt with satisfactorily.

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BG

Quick response and helpful

Quick response and helpful

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CR

Excellent service from J Mears

Excellent service from J Mears who came within 4 hours to efficiently unblock a public sewer

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S

Sewage blockage

Easy to log a fault Immediate Follow up call from Wessex Water to confirm engineer in a timely manner Excellent polite, friendly and efficient engineer

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L

Very responsive

Very responsive, friendly and helpful. Answered my query quickly, providing the information I was looking for.

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