Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

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DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

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UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

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F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

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Company details

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All reviews

1,000 total • Write a review

Showing 741 - 750 of 996 reviews
ER

Friendly and informative

Friendly and informative. I needed some information about my water bill. I spoke via Wessex water chat with Daniel who was friendly, easy to talk to and informative.

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NR

Water Bill

Just received notification my bill is set to rise by £20 per month, also received piece of paper painting a rosy picture of Wessex Water, what it doesn’t mention is the hefty fine they got last year or bonuses paid to executives which we have to fund! Surely you should also tell us customers where you fail.

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aw

Alfie from the Billing Team did a…

Alfie from the Billing Team did a brilliant and fantastic job yesterday. He was polite, helpful, patient, pleasant, thorough and most of all, he knew his customers needs. He gave good and clear suggestions. Wessex Water should employ more people like him. Thank you so much Alfie🙏

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IR

Simon was very helpful and talked me…

Simon was very helpful and talked me through what I needed to do

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GM

My experience

I was able to re directed to a person to speak to

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C

Water Metre fitting

We had a water meter installed at our house today. The service provided was great, efficient, everything was explained in good depth and I was happy with the work carried out. Thank you very much.

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m.

Prices are too high we now have to struggle

My bill has gone up by £170 ! It’s ridiculous and now being forced to struggle while people at Wessex’s water looks down at me and doesn’t seem to think I need help! Terrible service

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GB

Good info and quick response.

Good info and quick response.

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AB

Problem dealt with very quickly

Problem dealt with very quickly , we were also kept informed, great service. Thanks

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MB

Blocked sewer line

Blocked sewer line. Engineer came out very late at night. Resolved the problem was so quiet we didn’t know he’d been until the morning.

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