Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

1,000 total • Write a review

Showing 11 - 20 of 996 reviews
CH
5 out of 5 stars

I made contact with Wessex water

I made contact with Wessex water. They answered all my questions with calm and efficiency.

Date of experience: July 17, 2025

L
5 out of 5 stars

Blocked drain

I called Wessex Water at 10am today to report a blocked sewer. David and Ben arrived just before midday and cleared the blockage. They worked efficiently, kept us updated on progress and offered advice relating to issues with our drainage. Thank you both.

Date of experience: July 17, 2025

SG
5 out of 5 stars

Easy to resolve problem

The chat was easy to do. I was given a lot of help which I was not expecting.

Date of experience: July 17, 2025

A
5 out of 5 stars

Quick and easy resolution on Chat

Jess handled my query quickly and gave me the solution i was happy with regarding my bill. Many thanks

Date of experience: July 17, 2025

JI
2 out of 5 stars

I thought the person on other end of…

I thought the person on other end of phone wasn't thoughtful,.I explained im on a low budget so needed the amount built up in account to pay other bills ...and all they said was if you do that you will owe us money at next bill ... I found offensive

Date of experience: July 17, 2025

AW
5 out of 5 stars

Helpful chat

Logged in to online chat as we were having an issue with water pressure, spoke to Liam who was very helpful and offered to create a job if the pressure didn't improve.

Date of experience: July 17, 2025

DH
5 out of 5 stars

The customer advisor was a human

The customer advisor was extremely courteous, efficient and surprisingly a real human. Well done Wessex water.

Date of experience: July 17, 2025

TB
5 out of 5 stars

Great service from Dave Mitchell…

Great service from Dave Mitchell checking our drains and suggesting solutions.

Date of experience: July 16, 2025

NG
5 out of 5 stars

Good customer service and process

I was able to make contact easily. The website was helpful. Reporting a leak worked effectively via an online chat, and I was reassured that the leak was already known about, and that I would get feedback on the outcome. I was particularly pleased that action was to be taken since we are in a period of significant water shortage.

Date of experience: July 16, 2025

R

RLS

US

5 out of 5 stars

Helpful and accurate information…

Helpful and accurate information provided.

Date of experience: July 16, 2025

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