WE
Wessex Internet
View company profile →
Excellent broadband but even better technical and customer support
Broadband is probably one of those things you don't have a view about unless something goes wrong, which I guess is why a few people feel entitled to rant on Trustpilot. In my experience, Wessex Internet delivers incredibly reliable and high-speed service to my rural home. Over the last two years I've had complex technical requests (firewall settings for remote access), account requests (changing my billing plan back-and-forth a few times) and records requests. Every time I've contacted them, the Wessex Internet people have been competent, educated, and empowered to make decisions. It's a company run by actual human beings, not by flow charts and executives. I wish there were more companies like this one.