Review summary

Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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M

MFB

5 out of 5 stars
Adam and Jamie, Wessex install team

Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks

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BO

Barrie Osborn

5 out of 5 stars
Thank you to Jamie and Brandon

Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.

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AO

Anita O'Brien

5 out of 5 stars
Very quick and efficient installation…

Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks

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NM

Nigel McArthur

5 out of 5 stars
Team 3 great

Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀

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All reviews

738 total • Write a review

Showing 591 - 600 of 734 reviews
MC

Excellent Customer Support.

Effective communication and expertise from Graham Merritt in solving phone land line connection problems that had been present since the fibre installation on April 19 2024. Many thanks.

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C

Stephanie Newman did a great job…

Stephanie Newman did a great job sorting out my query regarding the connection details.

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SH

Fantastic Family Run Company

Fantastic company. Family run, with proper family values. Heard nothing but brilliant things about how they treat their staff and boy does it show! Really helpful, informative, efficient and friendly service from the first point of contact. So pleased to be with an Internet provider that is local to us and community minded. Then to top it off their prices are better than the nationwide providers. 5 star all the way!!

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TZ

After a few stumbling blocks on install - Excellent Service.

Following a few stumbling blocks on a business install, and a few let downs from various people, It was a real genuine pleasure to have Katie Gondelle from Customer Onboarding handle my call and to do in 3 days, what nobody else could do in months before. Katie - a sincere and big thank you for all you amazing help in getting my install sorted. I am now totally able to enjoy a brilliant speed on my full fibre installation. As the old saying went - if Carlsberg done customer service - then Katie would be at the head of the CS. Amazing Service Katie. Thanks. Glenn Tappenden

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MC

LucyFielding gave me a…

LucyFielding gave me a detailed,honest,and very helpful response to my request for information as to the future

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JP

Excellent service

Excellent service. Phone quickly answered. Really good advice that sorted out the problem. Had follow up phone call the following day to make sure all was well. The Wessex Internet team are always professional, polite, knowledgeable and helpful. It all feels a much more personal service than that from other internet providers.

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RN

Helpful and Knowledgeable Adviser

The adviser, Ruby was helpful and knowledgeable. The connection to the booster hub was seamless: thank you.

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SP

Lucy was so helpful and went the extra…

Lucy was so helpful and went the extra mile to help me connect the WiFi extender to our main router.

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SR

I have been with Wessex Internet for Over 3 Years

I have been with Wessex Internet for over 3 years now and recently changed from Wireless to their new Fibre provided broadband. Following my changeover, I had a couple of minor issues and contacted them to get resolved. I could not have wished for a better response. Lucy from Customer Services sorted out my issues in a friendly, professional and extremely prompt and efficient manner. She ensured that I was kept informed after my call to her to ensure that everything was sorted very much to my satisfaction. Every organisation has issues - it is the way that those issues are resolved that really counts and is the mark of a company. Given their response fronted through Lucy, I absolutely recommend Wessex Internet, both for its product and for its care after. Their service does really deliver what it promises. Thank you Lucy.

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JS

Outstanding

They really are an outstanding company. Nothing was too much trouble and they dealt with all our questions quickly, efficiently and accurately, leaving nothing to chance. Everyone who dealt with our order (in particular Katie) was friendly, helpful and super-efficient. I honestly cannot fault them!

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