Review summary

Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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M

MFB

5 out of 5 stars
Adam and Jamie, Wessex install team

Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks

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BO

Barrie Osborn

5 out of 5 stars
Thank you to Jamie and Brandon

Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.

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AO

Anita O'Brien

5 out of 5 stars
Very quick and efficient installation…

Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks

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NM

Nigel McArthur

5 out of 5 stars
Team 3 great

Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀

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All reviews

738 total • Write a review

Showing 161 - 170 of 734 reviews
VP

Garden Team 3 …

Garden Team 3 discussed all available options for connection with us and carried out the required works quickly and cleanly.

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C

10/10 for Wessex

Maddie from Sales was fantastic! Very informative & matched my needs quickly. Previous resident was a Wessex customer so set up was easy. Whole process was really smooth, installer Liam was polite, tidy and ensured the service was running smoothly. Really happy with the speed and service, great to be able to be a customer of a local company where i can speak to real people within a couple of minutes

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MR

Prompt helpful response

Prompt helpful response to a router problem with swift solution on a Bank holiday

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a

Internet speed dropped right down

Internet speed dropped right down, sent an email late Easter Sunday night, got an email back almost immediately responding to mine, and a phone call from Ben on BH Monday morning and he managed to sort the problem out over the phone. Impressive service.

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RP

Steeple Langford switch to Wessex Internet

Ben in the sales team was lovely… the Garden Team were great (polite, tidy, efficient, a little bit jokey)… the indoor team were equally great (helpful, speedy, polite, tidy). Internet provision is speedy, stable and super. 5-star experience all-round. Very pleased with the switch. Richard.

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JB

Appalling customer service

Appalling customer service. My internet stopped working and was reported yesterday 17th April, it took 3 phone calls to WI before somebody finally called back, only to be told nobody could come out to look at it till 23rd April which incidentally is the same day they have planned maintenance for Hordle area. They cannot expect anyone to be without internet for 7 days. Most houses rely on the internet for TV, music, heating and other appliances and also security cameras. It is a total disgrace that a customer who is expected to pay each month on time to be treated this way.

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MA

Installation

Had the cable fitted overhead and the engineer rang to confirm placement of the cable. And the installation engineers were very polite, install was quick and explained anything we weren't sure of. Thank you

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JC

Garden Team 5 - Great chaps and work

Awaiting installation this weekend, but wanted to rate Garden Team 5, who were an awesome, polite, bunch of blokes. Worked quickly and delivered clean groundwork for running of cables/infrastructure.

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MW

Laying cable

The team arrived on time and took considerable care to plan their work. They were courteous and helpful throughout. The job they had to do was somewhat more tricky than they had expected and therefore took more time. But there was no complaint and no compromising quality in order to get away. The job was done with a high degree of professionalism and the ground suffered minimal visual damage. Team 3 led by Matt did a great job and I am most grateful.

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T

Outstanding Customer Service

Had problem with connection, rang Ruby, went through checks, still nothing so she arranged for engineer to look at remotely. Had call within half an hour from Will and all sorted. Great customer service and company very customer focused, thank you.

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