Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Efficient, professional and polite. Matt Blackman listened to our requirements and issues carefully, and was very helpful.
Date of experience: February 18, 2019
US
I cannot thank Waterfords enough for all their help and support during a very long and protracted sale. Right from the start I had confidence in the team when I met Emma who encouraged me to market my property with the company. She was professional, excellent at communicating and didn’t give me any unrealistic expectations. In addition Amalia was superb at getting viewings time and time again in a difficult economic time. I was then introduced to Michael from sales progression who has been excellent! He’s kept me sane with his sense of humour and communication. It’s been a very long winded process and he hasn’t failed to keep in touch with calls or emails. He explained all the issues very clearly and was superb and trying to resolve problems! A massive thank you to Emma, Amalia and Michael you really are a fabulous team and I wouldn’t hesitate to recommend Waterfords!
Date of experience: February 15, 2019
Michael has provided excellent support to the sale of my flat recently. He has been very proactive throughout, highly responsive in returning any calls and has really helped the whole process run smoothly. Amalia and Emma were also excellent at the start of the process getting the property marketed, generating interest and securing the offer. I would highly recommend the whole team at Waterfords. Thanks a lot!
Date of experience: February 11, 2019
Very professional, enthusiastic team with transparency
Date of experience: February 8, 2019
Been using Waterfords lettings dept for a number of years and I would not hesitate to recommend them. They have gone above and beyond what I expected.
Date of experience: February 7, 2019
So pleased we used Waterfords to sell our home ! Great service all the way through!! Give them ⭐️⭐️⭐️⭐️⭐️ ..... thank you again Darren!!! You and your team where fabulous!
Date of experience: February 7, 2019
We have just signed contract. What an experience. Staff at waterfords have been so so helpful and extremely patient with me. Helping me with all my questions. Pointed me in the right direction. I can only recommand strongly waterfords. Very trustworthy. All the technicalities of the process of selling have been well explained to me. Thank you very much to all the team at Chobham.
Date of experience: February 7, 2019
Waterfords were nothing short of brilliant in finding tenants for several of my rental properties. From initial consultation, Samuel and the team clearly knew their market incredibly well and within a number of days were able to get more viewings for my property than another agent did in 2 months. I recommended them to my brother who also had a property to let and they did the same thing for him - with 2 offers and 4 viewings within 48 hours of his property going live. Would not hesitate to recommend and looking forward to working with the management team throughout the lifecycle of the tenancy
Date of experience: February 5, 2019
Unreal! Sam, Lizzy and the letting team absolutely phenomenal!! They let our property in 3 days couldn’t believe it! Would 1 million percent recommend them and will carry on working with them for years to come. They have my unconditional loyalty. Worth their weight in gold! Scott and Zoe 👍🏻
Date of experience: February 4, 2019
