Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Sam has been really professional and helpful with all aspects of my property rental and maintenance
We were having major issues trying to find a short-term rental property to live in while we were having building work at our house. Ellie was very helpful in enquiring with the landlord of the property we were interested in whether they would consider a short term let, and luckily they were amenable to that. Thanks to Ellie's listening skills and open-mindedness to our situation, a potentially very stressful situation for us has been avoided and we now have the security of knowing we have somewhere suitable for our family to live while our home is renovated.
Having secured a tenancy with Waterfords our move was handed over to Elise Griffin, again another pleasant experience. All questions we had regarding the property and contracts etc. were answered promptly without fuss. For what is apparently one of the most stressful things you'll do, Elise and the team have made the whole process a painless one, even during these unprecedented times. Testament to Eliese and the teams work ethic. If you're looking to rent a property I would unequivocally recommend Waterfords.
I find the Waterfords Lettings Department very good. Any properties I have available normally get let quickly, and at a good price, Sam is particularly helpful when dealing with day to day matters, and takes the stress away from me as a landlord, which is exactly what I am looking for.
Very happy with sale could not have smoother and amazing quick sale and no hassle i must say tom and george have been great so i have instructed waterfords to sell our main home and hopefully goes as well.all i can say further we are over the moon with the whole process. and i must just say nicky at Melia Mumford have been great. thanks once again David and Vivian bailey
Dealt with Ellie and Sam to let our property, they have been delightful to work with. They came around to take pictures, the property was on the market within an hour, we got 4 viewings booked within a couple of hours and the next day we had a let agreed. What more could you wish for?
Waterfords have been brilliant in processing our house sale. They took over from a previous agent, and secured us a buyer within 24 hours. When this unfortunately fell through (for reasons beyond their control), they quickly remarketed the property and acquired us another buyer very quickly, which did successfully complete. Oliver White and Michael Thomas have been very available with communication and actioned things very quickly. Thanks again for all of your hard work.
I just wanted to thank Samuel Charlton and Ellie Leahy from Waterfords Fleet Branch for making mine and my partner's rental experience so relaxed! We had been let down by previous estate agents during the pandemic and were just about ready to give up on our search, when we found a property with Waterfords. Sam and Ellie both did everything they could to make sure this process was a seamless as possible and helped us with any questions we had. Would 1000% recommend using Waterfords in future. Thank you very much :)
