Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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George from Waterford’s was great from start to finish, keeping me well informed and making excellent recommendations for suppliers throughout the purchase process. He was a breath of fresh air to work with compared to well know competitors. Thank you George and team.
Matt and Rob were super helpful, the experience was easy, friendly so stress free! highly recommended.
We had a very good experience with James Hughes. We have been looking for houses for a long time and James is one of the best agents that we met during our entire process. He is very knowledgeable and more importantly very helpful .We found his professionalism and attitude to be top notch. We would definitely recommend James without a shred of doubt. He is absolutely the best.
Elise has been super helpful, she has got back to me really quickly and gone above and beyond. She’s also been really friendly and nice to speak to. I think the chaps name was Rob? He was new but again, really easy to talk to and very helpful. In comparison to the last estate agents we used, these people have been a dream. Thanks everyone!
Excellent service provided by Micheal and Oliver from the Camberley branch. Michael assisted us with the daily running of the purchase and he was on it. Kept everyone in the chain informed. Chase the solicitors when necessary. Just made our move smooth by going over and beyond to achieve a completion. Thank you
Rented a property with Waterfords from March 2020 to March 2021. We liaised with Fiona who was superb throughout, responding quickly to any questions/issues we had and navigated any complications regards to the pandemic guidelines in place excellently. Would definitely go back to Waterfords.
It's been a pleasure buying my first house thanks to Waterfords and James Hughes in particular. Extremely professional service and puts to shame a lot of other estate agents in my experience. Thanks guys
Dedicated and professional team who helped me through the complicated and sometimes frustrating process of selling my house.
Great service from Luke, Ben and the team at The Fleet Office. Waterfords clearly know what they're doing when it comes to marketing a property and helped us all the way through the first viewing to our sale. Thank you.
What we thought would be a fairly quick and straight forward sale took much longer, due to issues outside of ours and our estate agents control. But throughout communication was superb, so we always knew what was happening and our minds were put at ease. Thank you.
