Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I have been renting our property out with Waterfords for almost 10 years now. A few staff changes and challenges in the beginning, however since Elise Griffin came on board it has been a pleasure. She is always consistent and never lets us down. Even calls just to see how we are doing and not only for business reasons and always ready to help tenant and landord. I highly recommend her.
A brilliant company to work with when a first time mover! The staff were friendly, helpful and accommodating to all the questions I had to ask in regard to my first property. From my experience, there is work needed on their communication and organisation but all in all a positive experience. Hope to use them in the future
Waterfords have been great! Everything has been done quickly and stress free for our move! Ellie particularly has been great, right from the first time I spoke to her she has been so helpful answering all of my questions and securing the property for us quickly! Kelly has also been great helping with the next steps of our move - very grateful and highly recommend!
It has been so easy to find me a new place with Waterfords. Quick to book in viewings and proceed with all the legal bits. If I have had any queries they are easy to get hold of and always friendly and professional. I have had Ellie helping me find my new place and she has made the entire process very simple and quick for me. Would definitely recommend!
Extremely helpful and professional with my property enquiry and subsequent tenancy agreement paperwork. Thank you Alex and Matthew.
We have used Waterfords for over 10 years. Our current property manager is Brittany Folan and I have been impressed by her responsiveness, clear unemotional communication and follow up. As we now live remotely it is very important that we can rely on clear timely updates and responses to our questions, and we have appreciated the consistently good service.
We’re really pleased with the service Waterford’s have provided us in our search for a new home. Especially grateful to Elise who has always helped keep us informed of properties and answering any questions we have. Definitely recommend!!
