Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Very professional and helpful,wouldn't hesitate to recommend Elise Griffin
I am a tenant and now is nearly 2 months that I have moved in to a properly which was secured through Waterfords. This is the first time I have dealt with Waterford Estate Agents. First thing first, I am very impressed by the professional service I have received from the Waterfords Team. Since beginning, the Director of Letting, Sam Carlton was very professional and quick on managing the negotiation with the landlord. He made very easy for us and reinforced our opinion that this was a house for us to move in. Later on Ellie Leahy took it over and she was above and beyond with her service, answering any questions and helping us going through a quick process to secure the property. Kelly, the Move in coordinator was also excellent, she responded on time and handled any questions or clarification we had with care and professionalism. Sam Airfield is great too. After a week we moved in she called me, welcoming to the new property, and informing what is expected from her as the main contact for any property related issues during the tenancy. This made me feel good and assured that we will not have any more the bad experience we had with the previous tenant/agent. She is friendly, helpful, and reliable on what she says, and it has been proven with how quickly she managed to solve few maintenance issue we had, engaging closely with the landlord, who by the way seem to be nice! (sorry I am jumping to the landlord, but I had really bad experience in the previous years, so I can’t hold myself to express my appreciation to people who are nice, even if I don’t know them personally) All in all, I am very pleased with Waterford’s Team, nice professional people that offers great service. I wouldn’t hesitate to highly recommend Waterford to anyone!
Just finished my tenancy on a rental property dealt with by Waterford's. They've been extremely professional throughout. Both Ellie and Fiona at the Fleet branch made the whole process easy and they were on hand whenever there was an issue with the property to resolve. So thank so much for being so approachable, kind and also diligent.
They are definitely professionals in their field. The service here is at the highest level. They really know their business.
Always such a pleasure to work with Waterford’s, the staff are so friendly and helpful. Special mention to James and Elise! Elise has made my experience super stress free and keeping me up to date at all times. Cannot recommend enough and thank you
I have been working with the Waterford’s letting team ( Elise, kelly, Fiona, Brittany and Sam ) for the last year as an apprentice contractor. They are such a great bunch, friendly, polite, kind and thorough. I would highly recommend working with this team. They are looking for a flat for me as we speak. Thanks guys.
