Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
No description available yet.
Website
www.waterfords.co.uk1,000 total • Write a review
My experience with Waterfords was really great. They are really professional and prompt in responding. Ellie was really helpful and answered all my questions patiently. Because of her help I was able to final my apartment quickly. Thanks again!
Ellie in the Fleet office was very responsive and efficient throughout the letting process. She helped me and my partner find an appropriate place very quickly! Would highly recommend it!
What an amazing consultant! Elise is an excellent and very professional consultant. She answered all my questions well. Thank you for warm welcome😊
Мне они нравятся! I am very glad that there are other such companies and such help. I advise you this company and its service!
Waterfords provided excellent customer service during the process of moving into the property. Kelly, their representative, handled every question and request with great care, including assisting us by facilitating the paperwork promptly, so that we were able to secure a place for our son at a desired school. We are grateful for her kind assistance and wish her the best of success!
Sam Arfield at Waterfords lettings gives us , as landlords, an excellent service . She is friendly , helpful and reliable and is always happy to listen if we need to ask for advice or help, and queries such as appliance breakdowns are dealt with quickly and efficiently The rest of the team in the lettings department are great , when the property has needed remarketing for new tenants Sam Charlton is really helpful , nothing is too much trouble . I wouldn’t hesitate to recommend Waterfords lettings
Thank you Lizzie Singler and Shaun Barnes for assisting us through our sale of our house - you were so helpful!
I really liked their attitude towards me and my case. Many thanks to the team from Richard and Kathy for their super prompt work. Good and fast work!
