Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I am very happy to have chosen Waterfords to manage the property rental of my home. Fiona Marchant is my contact and she is always reliable and available to deal with communications from my tenants and me. It is very reassuring to have all enquiries dealt directly and quickly by her, especially as she knows the property. She is great at liaising between all parties and has arranged necessary quotes for work needing to be done, including after high winds. It saves me a massive amount of stress and running around trying to get help when I am not even in the country and am 8 hours adrift. It's reassuring to know that my tenants are always well looked after.
Ben and his team helped us through all of the phases of selling and purchasing a new property. I think without their help and guidance, I don't think Christmas would be as special as it's going to be. Thank you Waterfords
James was absolutely fantastic. So responsive, professional and always did what he said he was going to do. He was brilliant at getting the sale done. Very impressed. Elise originally showed me around the property and also was brilliant as following up - she was knowledgeable, friendly and very professional. I’d sell or buy with you again and I’d recommended Waterfords to anyone buying or selling. James and Elise did a great job, thank you … Kate
Olly was polite, professional and respectful during all dealings with him. Would definitely recommend him.
Elise was very professional and knowledgable whilst showing us round a property. She had answers to all questions and gave us possible ideas with what we could do with the place.
I was looking for a house to buy and I liked one that was on the market with Waterfords Estate Agent. Oliver Manning was the estate agent who dealt with me on the several occasions that I viewed the property and he was very professional, patient and well presented and went above and beyond to help me.
The team at Waterfords Fleet were a pleasure to deal with throughout the purchase of our first house. From the initial visit, to arranging subsequent visits, patience in answering queries we had, to regularly being available or getting back to us on the same day, it was an altogether great experience. Tom Booker was top notch and assisted by his colleagues Ben and James who were always on hand when he was not available. No complaints here!
being in my 60s and this being my first rental to say i was nervous was a understatement but waterfords in particular matt blackman the lettings manager,he put my mind at ease the whole time and kept me up to speed all the way through, and kept things simple and to the point.....first class service
