Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Overall, Waterfords have provided great service so far. My interactions have been with Ellie Leahy and Kelly Thomas who really made a positive difference to the customer service. Ellie was polite, very attentive, professional and supportive throughout the process which was somewhat daunting as a first time renter. Credit to her as she made each stage of the process as straightforward as it could be. Kelly has been great in solving any property queries and supporting in the move in process. Thanks to Ellie and the rest of the team at Waterfords I’m now a happy renter in one of their properties. Highly recommend Ellie and the rest of the agency.
Liam from Yateley Waterfords was helpful, reassuring and good at his job and customer service. Nothing was too much trouble.
Liam Tappin did a great job but was let down by the supporting cast. The main points are: 1. In the early stages I was sent an incorrect email address for Waterfords for me to respond to! Regrettably I didn’t keep a record but a secretary at either Fleet or Yateley will remember. 2. A lady arrived one day for a viewing but was not met by Waterfords. 3. An inordinate delay to completion and large expense incurred for both buyer and seller because of the appointment of a company of solicitors in Yorkshire for the buyer. They refused to accept that an error in the head lease was insignificant as the Flat Owners at Hawley Lodge had bought out the freehold of Hawley Lodge in 2001. The buyer’s mortgage company refused a mortgage on a legal point, and the problem was only solved by the buyer instructing a solicitor local to Camberley after which exchange of contracts was achieved in two weeks.
We couldn’t be happier with the service that we received from Waterford’s in Yateley. We would certainly recommend to anyone looking to sell or buy a new home. Liam and all of the staff went above and beyond to help with any queries we had or help that we needed. 10/10
Been dealing with Liam and Shaun regarding my property search. They both have a great understanding of what my requirements are resulting in Liam calling me with anything they have coming on that fits the bill. I am still in the process of looking but I know I am in safe hands.
Welcoming, professional and knowledgeable of the rental market and client requirements.
Kept us informed of an alternative property to view and conducted the visit very well.
