Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I am very satisfied with the service I receive from Waterfords with the sale, subject to contract, of my apartment. My thanks to James Hughes |Senior Property Consultant and Elise Griffin. As a landlord I am very pleased with Sam Arfield and her property management team.
Just want to say a massive thanks to James Hughes at Waterfords who today went above and beyond to secure my property purchase today after some amazing nightmare dramas during my completion day which nearly resulted in me loosing out on my completion, He spent the entire day going back between me the seller and both solicitors to try and secure the deal and has been instrumental throughout the whole process for the completion to happen. Without his help i am not sure this completion would ever have happened. Really can not thank him enough and will definitely recommend in the future
A big thank you to James for his help during the purchase of our new property. From the first viewing through to completion he has been there to take our calls, answer emails and keep us informed of progress which has meant at no point were we ever in doubt of the sale going through. He and Elise, by far the most professional agents we have dealt with. Would thoroughly recommend Watefords!
Greatest experience! Ellie, Kelly and Rob have been exceptional from start to finish. Helpful in every way. Thank you guys :)
After a bad experience with another local agent, we chose Waterfords. Liam has been outstanding and has agreed a sale on the property within a week of it being advertised. He is polite, understanding of our situation and always keeps us up to date on what is happening. His communication skills are excellent and he has given us good advice. Thank you so much Liam!
Most enjoyable experience - even though it took forever - due to the Compulsory Purchase Order - thank you team for your help and support.
Both Matt and Alex have been very helpful helping us find our first flat together. They made the whole experience so easy, we had no stress throughout.
The property manager Fiona is very friendly, helpful and proactive. We highly value her fantastic customer service.
The team at Waterfords have been amazing and very supportive, in particular a big thank you goes to Kelly Thomas for all her help in getting the tenancy agreement completed in time.
