Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Dealt with Nick at camberley. Nice guy very knowledgable and actually didn’t BS me. Took my place on and sold it before it went on Rightmove. Abbie was nice girl too.
Date of experience: March 17, 2022
US
Sam Charlton has been an absolute delight, helpful in every way a very down to earth person. We first met with a viewing on our house and he just made us feel at home the second we walked in and helped make our choice easy, since the viewing he has been there for every request and question asked and we couldn’t be happier with the whole experience.
Date of experience: March 17, 2022
Long-term managers of my property in Farnham, very quick communication, very effective management, often fixing delicate issues with the tenants. Fully recommend. Also just turned around new tenants in under four days which is exceptional service. Reasonable rates as well
Date of experience: March 17, 2022
My previous review was prior to the agents letting us know that there were some issues with the property and basically told us to pull out from applying to rent the property. The process was very poorly managed.
Date of experience: March 17, 2022
Quickly found a tenant, kept me informed, handled all negotiations without fuss. Easy from my side. Competitive pricing.
Date of experience: March 15, 2022
A big thank you to James Hughes and the team at Waterfords Fleet Branch. Really so helpful in getting our purchase over the line. Could not do enough to keep the purchase on track, keeping the situation calm with the vendor and liaising with everyone concerned. Faultless experience. Well done Waterfords.
Date of experience: March 12, 2022
Did a good job in a difficult climate. Selling conditions not helped by COVID and a near neighbor selling quickly with a dramatic price slash.
Date of experience: March 6, 2022
Terrific service from Ben & Tom in the Fleet Office, on the sale of my wife’s flat, they were always available at the end of their personal mobiles if we needed them (with other agents we’ve had the endless answerphone messages that are never answered!!). They chased everything for us, getting the EPC arranged, sorting solicitors and handling all the viewings, really couldn’t fault the service in any way.
Date of experience: March 4, 2022
Sandra Krol has been our contact at the Camberley branch. We have bought and sold through Waterfords. She has been very efficient and extremely helpful throughout the process. Highly recommended.
Date of experience: March 1, 2022
We were introduced to a property to buy by Waterford’s. We were shown round by Oliver Manning, who could not have been more helpful. He answered every one of our questions clearly and accurately. He allowed my wife and I to examine the property keeping silence as we did so. He did not over egg the place. He came with a well prepared hand written hard copy of not only the e-version as available on line but also information on eg the boundary ownership ; date built : conservation area designation and TPOs. Well done to Oliver - our offer has now been accepted, in no small part by his professional attitude.
Date of experience: February 28, 2022
