Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
No description available yet.
Website
www.waterfords.co.uk1,000 total • Write a review
US
I cannot thank Sam enough for his help finding me a fit able property to let. Always prompt, professional and polite and nothing was ever too much trouble. If your looking for a rental property then Sam at Waterford in Fleet lettings comes highly recommended as your first port of call.
Date of experience: April 17, 2022
His very good and really great experience and service . Many many thanks .
Date of experience: April 14, 2022
US
A massive thanks to Samuel Charlton and his very efficient team in the Fleet office, As everyone knows moving home can be a daunting task which makes it ever more important to work with the right agents, Sam and his team took complete control and made this process very easy and stress free. We could not recommend Sam and his team more.
Date of experience: April 14, 2022
I spoke with Josh from the Lettings department in regards to a 2 bedroom property in fleet, I was overly impressed with his knowledge of the property and the surrounding area just wanted to give a huge props!
Date of experience: April 6, 2022
US
Cannot fault Waterfords! Looking to move into the area, spoke to Sandra from the Camberley branch. She ran me through every process of moving and even sent me videos of properties which I couldn’t get to see. Great company and a very knowledgeable team.
Date of experience: March 31, 2022
George, Ollie & the team at Waterfords Chobham, have been nothing but professional in the handling of the sale of our property - all viewings were accompanied by one of them or an equally knowledgeable member of the Waterfords team. We were kept up to date with all appointments & received useful feedback from the viewings. We now wait to see how smoothly the next steps in the process is handled. We have accepted a very good offer and this was dealt with in a timely & professional manner - the paperwork is proceeding so we cannot comment on the complete experience yet, but if it is handled in the same professional way then we will be delighted.
Date of experience: March 29, 2022
We had a visit from Shaun Barnes to give us a valuation on our bungalow, and he was very professional courteous and knowledgable, we would definitely recommend him to anyone thinking of moving, also Harry in the office was very good
Date of experience: March 24, 2022
