Quick call back and no messing
Quick call back and no messing. great service, thanks
4.3
Great
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Incompetent Billing
This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.
The worst company that I have dealt…
The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.
I called in to provide meter reads for…
I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.water-plus.co.uk
All reviews
100 total • Write a review
Showing 81 - 90 of 96 reviews
CT
Understanding my watermill made easy
Hans took the time to explain how my bill was worked out, and to give me advice on how to ensure that my meter readings give me the mist accurate bill. Hans was professional and knowledgeable without making me feel silly.
Date of experience: June 6, 2025
PS
Good communication from start to…
Good communication from start to finish. Engineers that attended site were professional and polite.
Date of experience: June 6, 2025
SC
Sam C
US
I have recently sold my business and…
I have recently sold my business and needed to close my account,I called today and spoke to andreea and she helped me through the whole process with great knowledge and care and explained everything to me Andreea is a real asset to this company and I can’t recommend her highly enough
Date of experience: June 5, 2025
RH
Very helpful and polite
Very helpful and polite Shows experience
Date of experience: June 5, 2025
NH
Paula Nolan is amazing
Paula Nolan is amazing! She was so helpful getting to the bottom of my issue. Can’t thank you enough Paula!
Date of experience: June 5, 2025
NL
Remaz was absolutely brilliant
Remaz was absolutely brilliant! Took my call and sorted my bill out quickly and professionally. She went the extra mile to make sure everything was resolved, and I felt genuinely looked after. Great customer service – thank you, Remaz!
Date of experience: June 5, 2025
MW
Listening, understanding and problem solving
This lady listened carefully to me and understood what my problems were then methodically worked on sorting them out. She stopped the direct debit for an unreasonably extortionate amount and closed my account to avoid me being inappropriately billed further.
Date of experience: June 5, 2025
b
Great customer service
The lady I spoke to was concise, explained everything as and when she was doing it, very polite and wonderfully helpful.
Date of experience: June 4, 2025
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