Quick call back and no messing
Quick call back and no messing. great service, thanks
4.3
Great
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Incompetent Billing
This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.
The worst company that I have dealt…
The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.
I called in to provide meter reads for…
I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.water-plus.co.uk
All reviews
100 total • Write a review
Showing 61 - 70 of 96 reviews
xw
Farran has very good customer service…
Farran has very good customer service and was extremely patient with me and really took her time to help me, definitely the best member of staff I have interacted with by far. Thank you Farran!
Date of experience: June 13, 2025
C
Consumer
US
Michelle at Water Plus was a dream
Michelle at Water Plus was a dream, she handled and sorted out the information that I had been trying to find from Severn Trent after hours on the phone of being passed from dept to dept in a matter of minutes , if only all call centres had an employee that had a genuine interest of trying to help resolve the problem - Well Done Michelle at Water Plus your an asset to your company.
Date of experience: June 13, 2025
RS
I spoke with a lady call Paula and she…
I spoke with a lady call Paula and she was very friendly and solved my problem very easily also she made my day by doing some thing extra which I wasn’t aware about it. Thanks Paula
Date of experience: June 12, 2025
MS
Water plus 10 out 10
I can honestly say the service I received today on phone was brilliant Paula was very helpful and explained everything I needed to know about a bill put phone down feeling satisfied
Date of experience: June 12, 2025
JB
John B
US
Excellent Customer Service
I have spoken to the Customer Service Advisors on several occasions and have been very impressed with their level of customer service. They are always very polite and go out of their way to assist. I never feel that they want to rush onto the next call, giving me plenty of time to resolve my query. They also deliver on their promises.
Date of experience: June 12, 2025
VS
Was put through to an advisor quickly…
Was put through to an advisor quickly and Paula was friendly and very helpful
Date of experience: June 11, 2025
SA
Great service
Great service, can do attitude. Very pleasant lady
Date of experience: June 11, 2025
JE
Paula she is a superstar and helped me…
This review is not about waterplus as they are awful but 110% about Paula!!! She is a superstar and helped me so much. She is about ensuring she helps not just to phob you off, because she can’t be bothered like the others. I’ve spent over 12 months trying to explain to others what she found in 30s
Date of experience: June 10, 2025
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