Quick call back and no messing
Quick call back and no messing. great service, thanks
4.3
Great
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Incompetent Billing
This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.
The worst company that I have dealt…
The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.
I called in to provide meter reads for…
I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.water-plus.co.uk
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
AM
great communication and swift action
great communication and swift action
Date of experience: July 3, 2025
SK
Horrible company to deal with.
Horrible company to deal with.
Date of experience: July 2, 2025
AV
Problems with my on line account
I spoke to Paula who was very helpful and knowledgeable about WaterPlus. I was having problems with my account and she promised me that she would sort it out. Paula called me again today saying that she has sorted my account. Very pleased with what she has achieved. Many thanks
Date of experience: July 2, 2025
SC
Appalling company
Appalling company. Overpriced bills, won't listen to my complaints , despite several complaints NOTHING has been solved. KEEP CLEAR How can my bills be so expensive (work on my own, one toilet most of the time use bottled water) and yet bigger units on the same site have a lot smaller bills and nobody from WP will explain. The whole company is a massive joke
Date of experience: July 2, 2025
A
Ade
US
Horrible company to deal with
Horrible company to deal with. Totally disinterested in helping with excess water charges for a small village cricket club. Bill was so big as to threaten viability of the club. Waterplus would not engage in allocating any sort of burst allowance normally afforded by water companies. No help given despite being a not for profit small voluntary organisation. Disgusting attitude from all staff and complaints department. ——————- As for the response below from Natalie. Complete rubbish- they are just trying to make their negative reviews look better. No genuine interest in assisting. —————- Happy for you to publish what you’ve actually done to help on here then! ——————— There you go for everybody to see, a burst allowance (internal leakage) that is afforded to residential customers by you/ST (once a year) is not given to ‘not for profit’ small village sports clubs. Further, you refused to even forward a request to ST for consideration. I feel I’m fully justified in calling out this as unfair, uncharitable and unacceptable putting the viability of struggling clubs at risk to maintain unjustified profits for shareholders. Disgusting. ———————- Just repeating your uncharitable uncaring response doesn’t really further your cause or answer my original observation. Exceptions for charities/ not for profits are made by many of the other water suppliers. If you were socially responsible or ethical as a company you and ST both COULD do so if you chose to. CCW can’t force you to make the morally correct decision unfortunately, that’s very different from them supporting your misery decision. This response is a true demonstration of your company’s uncaring nature.
Date of experience: July 1, 2025
AM
Customer service representative (Ms…
Customer service representative (Ms Remaz) was very cooperative and helpful to resolve our issue. Thank you Abrar Momin
Date of experience: July 1, 2025
Nk
The lady I spoke to gave me the right…
The lady I spoke to gave me the right advice and explained to me how to go about getting the situation resolved
Date of experience: June 30, 2025
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