Review summary

Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

It was wonderful experiences working…

It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.

JJ
My Honest Review

Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed

c
I’m very excited to moving out of my…

I’m very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything I’m very happy to see them .

We were first time buyers

We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

596 total β€’ Write a review

Showing 511 - 520 of 592 reviews
k
5 out of 5 stars

Excellent

I have never come across such great customer service that I got from Victor Michael. .Esta was very professional, provided all the information we needed, was communicating in a friendly manner, provided smooth and fast service.thank you, . Would recommend Esta at Victor Michael

Date of experience: June 8, 2016

M
5 out of 5 stars

Excellent

Very helpful and everything went smooth without any issues . Will be moving in a few days in our new home thanks to Esta.

Date of experience: June 8, 2016

LW
5 out of 5 stars

Very helpful

Any issue I have gets resolved ASAP with victor Michaels and Latasha who I have dealt with was so helpful!!

Date of experience: June 8, 2016

Sb
5 out of 5 stars

Out of this world

First i would like to say thank you every much to george n kash at the church lane office leytonstone for their wonderful support always willing to go that extra mile in helping me n my partner when we popped in to sell our flat..All info that was given to us was every helpful and to the point it doesnt stop their we still get calls on a regular basis to keep us informed on where we stand were we have used other agents who just want your money and dont care about you no names mentioned..katrina in the rental side we love her smile n friendliness and always willing to help...i would definately recommend this office to my family n friends for selling n rental this isnt the 1st time we are using victor micheals but for their best services we still hav a property on rent with them and they are always on the ball...thank you so much kash n george for everything u are doing for us we cannot thank you enough....

Date of experience: June 7, 2016

MC
5 out of 5 stars

All service

All perfect , good service !!!!!

Date of experience: June 7, 2016

B
5 out of 5 stars

Helpful agents

We had a really good experience. Korina and Anna were polite and friendly from the beginning. Would recommend to friends.

Date of experience: June 6, 2016

M
5 out of 5 stars

Excellent Customer Service

In my recent search for a studio flat I visited Victor Michael Estate Agency. I talked to Anna Urbanczyk in Leytonstone Branch and I would highly recommend her to anyone expecting professional and friendly customer service. Anna was very helpful and managed to find an interesting and affordable property. I ended up taking another flat but I find Anna's approach to customers really excellent.

Date of experience: June 6, 2016

AH
5 out of 5 stars

Amazing experience

Victor Michael as an agency are a team of very attentive and professional people!! Shame about landlord

Date of experience: June 2, 2016

KY
5 out of 5 stars

Great Service...

George and his team are just fantastic, been absolute a pleasure dealing with them....

Date of experience: June 2, 2016

MG
5 out of 5 stars

Excellent service and best estate agent in the area!!!

I was dealing with Kelly at Victor Michael Woodford Green office and I must say I was impressed with her customer care and service throughout the transaction. She was very responsive and nothing was too much trouble for her. I dealt with many agents in the area and they don't come nowhere near Victor Michael's standards and work ethics, they are trustworthy and friendly, knowledgeable and very professional. They are also members of ARLA, NAEA, RICS, NAILS etc which makes a big difference, they all know what they are talking about and the information provided are mandatory these days if you want a professional service. I would definitely use Victor Michael again for all my property portfolio and would recommend them to all my friends and family. Thank you Kelly and keep up with the good work. Regards, Dana & Gelu

Date of experience: June 1, 2016

Previous1β€’β€’β€’515253β€’β€’β€’60Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.