It was wonderful experiences workingβ¦
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
Iβm very excited to moving out of myβ¦
Iβm very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything Iβm very happy to see them .
We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
Company details
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Website
www.victormichael.com
All reviews
596 total β’ Write a review
Showing 41 - 50 of 592 reviews
HE
Good experience
Good experience. They are very helpful.
Date of experience: October 31, 2023
HR
Very helpful
Very helpful, quick and very very professional.
Date of experience: October 28, 2023
L
Ljubov
US
The best agency in London is Victor Michael
The best agency in London. I have dealt with many agencies but Victor Michael really went above and beyond for me and my family. Thank you Alex, Abu and the whole team in Stratford office. You are all brilliant, thank you! Kindest Regards, Luba
Date of experience: September 15, 2023
KA
We had a very good experience with theβ¦
We had a very good experience with the Mr. Alexandru Ana. Very hospital, accommodating and passionate for his job. He is highly commendable and recommended for doing everything.
Date of experience: August 12, 2023
Ma
Thank you for helping us the lettingβ¦
Thank you for helping us the letting property victor Michael sales and letting agent.specially thanks to Abu Chowdhury and Alina. Thank you so much.
Date of experience: July 15, 2023
cp
Dear Esta and alina.
Dear Esta and alina. We are glad to have a house in your agency. We believe our journey will continue like this for more years. Thank you so much Esta and Alina.
Date of experience: June 7, 2023
e
eric
US
Mislead by fake reviews
I am an unsatisfied customer from Victor Michael. When I rented with them, they attempted to collect rent payments after they had given clearance for my wife and I to vacate the property after residing for 4 years (during which there were multiple mistakes, disappointments, and ineptitudes). They attempted to hold our deposit in lieu of the fraudulent rent claims until I pointed out the low quality of the fake reviews here. I've noticed that, since then, the quality of the fake reviews has gone up. Well done to Piyush and Esta for spending a bit more on a higher-quality service! That being said, as I work in fraud prevention, I recently came across a product called Pasabi that detects fake review analytics! Will exert it upon VM and report the findings, but, spoiler alert: most of the reviews claiming that VM has excellently handled their property seem to be employing 2-3 letting agencies that have ALSO been handling their property for 10 years or so. Weird. Also didn't know VM had properties in central India? Very diverse, good for them.
Date of experience: June 2, 2023
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