It was wonderful experiences workingβ¦
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
Iβm very excited to moving out of myβ¦
Iβm very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything Iβm very happy to see them .
We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
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www.victormichael.com
All reviews
596 total β’ Write a review
Showing 31 - 40 of 592 reviews
JM
Nazha Suleyman
Nazha Suleyman was exceptional in showing us the property, answering all our questions, and assisting us in our property search. Her professionalism, knowledge, and helpful attitude made the entire experience smooth and enjoyable. We greatly appreciate her dedication and support throughout the process.
Date of experience: June 20, 2024
DR
Piyush was excellent!
Piyush was excellent at communicating and keeping me updated. Very professional and would use again.
Date of experience: April 16, 2024
KP
Thank you Alex , you are a true professional.
I would like to thank the entire team at Victor Michael. Especially, I want to express my gratitude to Alex, who accompanied and supported me throughout the entire process of obtaining the apartment. Always ready to explain and answer all questions, he is a true professional in his field. I will definitely recommend this agency to my acquaintances. With respect to the whole team, Ksenia.
Date of experience: April 14, 2024
VB
Thank you Alex
Thank you Alex! Great customer service from his side. He was update us with all the steps. Wish you all the best.
Date of experience: February 9, 2024
DS
Strongly recommend Victor Micheal for the your Letting need
Abu Choudhury, Letting Manager is so no nice and he has helped me to move in to a property in Ilford. Such a great gentlemen and always offers help to resolve my query ASAP. Thanks to Abu and Dora for helping me to find this great property. I would recommend Victor Michael strongly.
Date of experience: February 6, 2024
MA
Munir A
US
Exceptional service
I had the pleasure of being a tenant with Victor Michael for the past 7 years, and I cannot express enough appreciation for the exceptional service I received, especially from Kelly Rowlatt. Kelly's assistance went above and beyond, consistently ensuring that any concerns or issues were promptly addressed and resolved. Her proactive approach and genuine care made the renting experience smooth and stress-free. I highly recommend Victor Michael to anyone seeking reliable and supportive property management services.
Date of experience: December 5, 2023
JW
So helpful
Piyush was amazing to deal with on what was a tricky purchase. He was always available, responsive and really friendly. I would highly recommend using Victor Michael - ask for Piyush ;)
Date of experience: November 15, 2023
VJ
Piyush is an amazing agent
Piyush is an amazing agent. Very responsive, knowledgeable and easy to work with. He listened and found workable solutions to any problems I had. Hes incredibly hard working too - i don't live in the UK and he answered my calls, WhatsApps and emails out of hours when I forgot to factor in the time difference... sorry Piyush - but thank you for your hard work.
Date of experience: November 2, 2023
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