It was wonderful experiences workingβ¦
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
Iβm very excited to moving out of myβ¦
Iβm very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything Iβm very happy to see them .
We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
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Website
www.victormichael.com
All reviews
596 total β’ Write a review
Showing 21 - 30 of 592 reviews
KG
Brilliant service
Brilliant service Especially Dora was my first point of contact very professional Thanks
Date of experience: August 3, 2024
RB
They are the best. Thank you Alex and we appreciate youβre hel
They are so helpful and so kind to you they just give for you what you need and this is the best part !
Date of experience: August 1, 2024
YD
That was one of best estate agent Iβ¦
That was one of best estate agent I have ever did business with quick response and friendly customer service. Definitely recommended 5 βοΈ
Date of experience: August 1, 2024
RA
Dear Victor Michael, Thank you for Amazing services and very happy to deal with your experience staff like Dora ana, and Ezra. Kind Regards
Dear Victor Michael, Many thanks for your fabulous services. And I am very happy dealing with your office staff Ms Dora Ana , Esta And piyush. It was very kind and amazing services I received from your office and Ms Dora Ana make everything very easy for us and connect to the right department and person of your office. Thank you Victor Michael
Date of experience: August 1, 2024
KC
Great service!
Needed a flat very quickly, they were happy to accommodate to our needs. Very thorough documents. Alex was great :)
Date of experience: July 30, 2024
ES
Great service
We are really pleased with all the help and support that Victor Michael providing us while seeking a new flat in east London. In particular, we want to thank Alex who was really attentive and kind with us.
Date of experience: July 29, 2024
LV
Laura V
US
Victor Michaels helped us find theβ¦
Victor Michael helped us find the perfect flat, and we couldn't be happier. A special thanks to Alex, who was incredibly helpful and professional throughout the entire process. He made everything smooth and stress-free, always available to answer our questions. Thanks to Alex's dedication, my boyfriend and I found a place we love. We highly recommend Victor Michael for their exceptional service.
Date of experience: July 29, 2024
BC
We have experienced good service andβ¦
We have experienced good service and quick service throught our property managing They gave every information regarding all the utilities and council which makes us to complete the process very quickly
Date of experience: July 25, 2024
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