It was wonderful experiences workingβ¦
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
Iβm very excited to moving out of myβ¦
Iβm very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything Iβm very happy to see them .
We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
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Website
www.victormichael.com
All reviews
596 total β’ Write a review
Showing 11 - 20 of 592 reviews
MS
Nice & friendly service.
Nice & friendly service.
Date of experience: December 7, 2024
PC
Alex (Stratford brach)
The staff in particular Alex (Stratford branch) was super professional, helpful and responsive to my specific needs. His care to detail and his whole manner was first class. I'll alway use this service as due to excellent customer care, by Alex.
Date of experience: November 22, 2024
GS
Great throughout the process
Piyush was great throughout the process, keeping us informed and worked to get the process done as quickly as possible.
Date of experience: October 11, 2024
MS
Great professional service
For a first time landlord my son and me were so expertly and patiently guided and adviced by Piyush, Abu and Esta and the whole team. Explained the whole process simply and licensing and all other certificates needed. Clear precise instructions which made it so easy for us. We were apprehensive as all first timers are. But the property was rented out so quickly and efficiently in such a short time. Tenant vetted, and all checks done fast. Each department works promptly and as a team keeping us updated at every step. Well done Piyush,Abu and team. Hope to continue this fruitful partnership. Keep up the good work.
Date of experience: October 7, 2024
MR
They are the best and workβ¦
They are the best and work professionally, they offer you help with a lot of patience. Thanks
Date of experience: October 7, 2024
RD
Excelent service
Excelent service. Very friendly and efficient staff. Highly recommend.
Date of experience: September 7, 2024
CJ
Smooth process and very accommodating.
Smooth process and very accommodating.
Date of experience: August 31, 2024
MS
Alex was very professional and made itβ¦
Alex was very professional and made it an exceptional experience from the begin until the last moment when we took the keys of the property. We are very happy. Highly recommend their services. Thanks Alex and the team.
Date of experience: August 31, 2024
GM
Nice team and very helpful.
Nice team and very helpful.
Date of experience: August 16, 2024
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