VENUS Fashion Inc. has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
Package received within adequate time and love the swimwear
I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the ...Read more
The clothes at Venus are always great quality and fit perfectly!
My initial order had a 90 return policy, need to exchange but they switched it to 30 days so now I am stuck with this dress. Lame they should consider it under the same time frame (old policy) since the initial order was made during that time. Looking for some where else to shop once again.
Terrible company with overpriced cheap fashion, horrendous customer service, and THEY REFUSED to honor my gift certificate for returned items because it expired... which is illegal. I will be filing complaints with the BBB and small claims court because you should treat your customers better and it's time to learn.
I ordered a pair of loose tropical print pants. They fit and arrived quickly. They seem to be fine. I would buy from this company again.
Most probably Venus is a scam site. I placed an order & fully payed it with my credit card. A week had passed & they didn’t ship the item. I chatted with their customer service staff for almost a month during which they kept providing info which proved later to be false and all what they said were lies. I requested my money back which they refused to return until I threatened to approach the federal consumer protection office, only then, they initiated a refund. Never deal with a non trusted site which can very easily steal your money.
The only reason I picked 1 star is I couldn't choose 0. This company has the worst customer support I've ever experienced. Tried to change a delivery address the order sat in their system for 3 days, plenty of time to change it and they told me I must do it through ups which the package goes from ups to usps. Therefore ups couldn't help.
Read the fine print!!!!!! I don't like that they will automatically sign you up for Venus unlocked just for using a coupon. Their clothes are cute but Venus unlocked feels a little scammish.
why on earth did you get rid of wishlists? what a tremendous inconvenience...Idk of any online shopping sites that don't use wish lists...this is your idea of an "update"? I had many items on my list that I order a bit at a time & it was very helpful, now it's just a huge disappointment & difficult site to use
The new style of clothing is awful! Venus used to have cute sexy clothes and now all it is is ugly over sized blah clothes. I have ordered from Venus for at least 10 years and loves the clothes, I have not bought any clothes rom Venus for a year now, very disaaponting!!
Order came very quickly which was nice. I do love your suits. A little disappointed that the regular scoop front seems to be going away as that is my favorite and fits me nicely. It seems like the Bali Classic Scoop Front is replacing it. It's similar, but a bit more skimpy.
The price and quality are excellent. They make it super easy to return or exchange. Love their styles. Sizing is accurate
Every time I shop at VENUS it is such a pleasure, I go over everything with my wife and decide to what to buy. There is only one problem. The select is so great it is hard to decide what to buy. We love shopping at VENUS. Thank you so much.
I have been a Venus customer for over 10 years now and buy most of my clothing from there however tried logging into website today and it told me if the last time I logged in was before August 6th I had to reset my password. Tried to do that and it kept telling me I had to put in code. Did that. Took me to site but never let me change password. Now everytime I login it tells me to reset and I go thru same process. Code and no option to reset. Also noticed that all of my favorites have disappeared and all of my order history is gone. New website is difficult to navigate. I am also very frustrated that I can't see any history or my favorites. It also isn't giving me the option to add favorites. Very disappointed in the new website.
I have been a Venus customer for many years. 2 days ago my app stopped working and I was unable to log in via web browser. After much difficulty, I was finally able to 'reactivate ' my account, due to Venus changing their platform. So, now the app no longer works, I had 9 items in my shopping cart, that are now gone, and my Venus credit card does not work and is not available for me to use. Customer service has no information as to why my items got cleared from my cart, and no answer as to when the credit card will be available for use. The items that were in my cart are gone. The new website keeps crashing and is impossible to navigate. I am very disappointed and Venus has just lost a long time customer.
J aimes bien les robes ,et la qualitée des vêtements
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