The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 981 - 990 of 996 reviews
B
Brad
US
Khizer Hussain provided exceptional customer service
Khizer Hussain spent over 2 hours with me on chat working to help me setup 3 phone lines. He was very knowledgeable and friendly as we worked through issues with ATT on the transfer of lines. A great first contact experience with US Mobile. So much appreciated!
Date of experience: April 14, 2025
TL
Thank Abeer
Abeer was very patient and helpful. Knew his way around the devices. Excellent experience!
Date of experience: April 14, 2025
SB
Sarhan US mobile fixed my 5G data issue
Sarhan helped with a data issue. Fast, efficient, effective solution. Now if it happens in the future he taught me to fix it myself!
Date of experience: April 14, 2025
LM
Bilal Moiz is amazing!
Bilal Moiz is amazing, gave me so much help and time, very appreciated. Great service!
Date of experience: April 14, 2025
J-
Many thanks go out to Abdur Rehman for…
Many thanks go out to Abdur Rehman for their patience with my long string of issues and questions. It took a long time but he was a gem and helped sort out my many issues. A very good employee he is. :)
Date of experience: April 14, 2025
G
Khizer Hussain Providede Excellent Customer Service
Khizer Hussain was incredibly patient, went above and beyond to help me, and was friendly the entire time!
Date of experience: April 14, 2025
DS
Activating eSIM
Originally could not activate eSIM but with help from Shahmeer It worked on his first try. Great working with him.
Date of experience: April 14, 2025
PP
Zeeshan Siddique
Zeeshan Siddique, did an excellent job in helping me find a replacement phone that would be compatible with my service plan. Thanks again Zeeshan Siddique!
Date of experience: April 14, 2025
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