The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 951 - 960 of 996 reviews
H
Tech support spent a looooong time…
Tech support spent a looooong time helpng me on multiple calls getting set up and off of the other carrier.( my tip is have tech support on dekstop chat and phone in hand needing help with.)
Date of experience: April 16, 2025
M
incredible customer service
Amazing customer service! after alot of mistakes i personally made and great patience from the customer service i managed to get my line set up, very happy with the service!
Date of experience: April 16, 2025
KO
Muhammad Farooq was efficient and fixed…
Muhammad Farooq was efficient and fixed all my problems fast.
Date of experience: April 16, 2025
N
Nexo
US
Giving five stars because Hamna was…
Giving five stars because Hamna was great and got my challenge fixed, which I no doubt caused the majority of. With that said, a 10 minute conversation took an hour to complete with me locked to my laptop. If there was a way to cut to the chase with simple issues, it would be swell. Thanks for all you do US Mobile. At least I was home and not puttering around a Verizon satellite office...
Date of experience: April 16, 2025
JG
Waleed got my device up and running in…
Waleed got my device up and running in no time. Thanks !!!
Date of experience: April 16, 2025
RS
Even though it was time consuming to…
Even though it was time consuming to chat with the rep I was still able to accomplish what I needed to without much of a fuss and they even issued me a FULL REFUND! Who, in today’s world does that anymore??!
Date of experience: April 16, 2025
FN
Fitz N.
US
Khizer Hussain the most helpful agent ever
I’m so regretful of this rating’s that’s only has 5 star to leave a review. Today I got big trouble with my line after switching the network which left me with NO service at all. However, I fortunately got support online from one of the best agents from US mobile whose name Khizer Hussein who walking me through the process. I couldn’t say thank enough. He / She should get a rating up to 6 star.
Date of experience: April 16, 2025
KO
Khizer Hussain helped me on a webchat…
Khizer Hussain helped me on a webchat support session to fix an issue porting over a number. Quick to assist and very friendly.
Date of experience: April 16, 2025
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