The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
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4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
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Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
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Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
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Company details
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
JG
Hamna is the best!
Hamna provided professional and concise advice for me. I have never had such a pleasant and simple support experience with a carrier. Thanks Hamna
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MW
Very helpful
Khizer Saleem's - Service was great. Khizer got both of my numbers ported. Very pleased with USMobile.
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CS
Great Customer service
Both times I've had to call for help, your techs are on it like white on rice. Hamza Javaid was both patient and knowledgeable!. Deserving of a raise. Thanks, US Mobile
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JM
Adnan Jirjees, great customer support!
Adnan Jirjees had been polite, friendly, and very helpful! I had accidentally activated a new line instead of renewing my current one and was trying to transfer from US Mobile to US Mobile haha. He was able to cancel that line, refund it within one day, and set up the unlimited premium on my current line instantly! Thank you, Adnan Jirjees!
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ZF
Prinka
Prinka, from customer service, was able to understand the issue, unlock my account, reset password, figured out I needed to wipe the app & web browser in order for the sign-in to work, all while juggling other users. The customer service guy before her just gave up, and instructed me to email compliance(at)usmobile.com; never got a reply back from that email address.
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