The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
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4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
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Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
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Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
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Company details
Information provided by various external sources
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
H
Needed help setting APNs to get my…
Needed help setting APNs to get my phone to work with US Mobile service for phone calls and mobile data. It was a fairly long process, but the service rep, Muhammad Zeeshan, patiently walked me through everything step by step. I was able to make phone calls and get my mobile data working by the end of the night. Great service 24/7.
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MO
Areesha Nayer is fantastic!
Areesha Nayer thoroughly read and understood my issue. Promptly helped me merge mine and a family member’s accounts. After that they even helped ensure I got a refund for my silly failed previous attempts that incurred charges. The prompt service, stupendous communication and diligent attention to detail really makes this top among the best customer support experiences I’ve ever had.
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Rw
I needed to get an new sim card to get…
I needed to get an new sim card to get the promo.price and Zohair was fantastic. I couldn't fiqure out how to order the dark star card on the app. In very short time on chat he had everything finalized . I am very happy using US MOBILE.
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WC
Great customer service
Sarhan quickly answered my questions and was able to process a request for more information. I really appreciated how quickly I was able to get in touch with an agent and that they were so responsive.
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DM
Muhammad Farooq was very helpful
Muhammad Farooq was very helpful. The customer service reps are very helpful. They do excel in customer service.
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RL
Outstanding service
Outstanding service from a small carrier. Having come from the "Un-Customer", also known as T-Mobile, I wasn't prepared for a quick resolution to having no service, but my man, Muhammad Farooq was great and quick in resolving my connection issues.
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JF
Mubeen Siddiqui support agent really…
Mubeen Siddiqui support agent really helped me. Thank you!
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C
I have used US Mobile on and off for a…
I have used US Mobile on and off for a few years, they make it very easy to snooze your line while keeping the same number. Their customer service staff has always been very helpful, for example when I wanted to change my plan and couldn't figure out how to do it myself. Most recently, I re-activated it because it was only $3/mo for international calling, which is cheaper than the normal phone plan I use.
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