The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
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4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
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Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
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Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
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Company details
Information provided by various external sources
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
RB
Waleed was very helpful
Waleed was helpful, knowledgeable and friendly! Answered my question/concerns in less than 4 minutes.
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DA
Fantastic! Very knowledgable, fast, and very kind.
Ramish khan was very knowledgable about what I was contacting him about and was able to provided me the information I needed and handled everything quickly and smoothly. He made this transaction pain free. He was so kind and made for a great experience. This is main reason why I never leave US Mobile.
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EY
Omer Ali Khan was able to resolve my…
Omer Ali Khan was able to resolve my issue and I am very grateful. He kept his promise and worked with me through the whole time. Great job!
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AC
Abdul Rehman is fantastic
Abdul Rehman is fantastic! He’s knowledgeable and friendly, and he helped me resolve the Apple Watch cellular issue.
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RL
Customer Support was really helpful (Zaid Muhammad was great)
Zaid Muhammad was such a patient and helpful resource. I had trouble transferring my eSIM because of another carrier, and they worked with me every step of the way to find a resolution. I really appreciated their knowledgeable support and friendly dedication to finding a solution!
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EL
Excellent prices, excellent customer service, and excellent coverage.
Any time I have a problem or a need, customer service is always so helpful. Seriously, without fail, always one of the best experiences with a cellular provider. I just had an issue on our lines and the rep, Omer Ali Khan, was perfectly helpful and provided excellent support. He fixed our problem and we’re good to go. They’re so patient and knowledgable, and never make me feel like they’re in a rush to get to the next customer. On top of that, I am almost always in network for coverage which is a nice change from the provider we used before this. I hope they stay as great as they’ve been!
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JM
Great service, prices, and support
The service, prices, app, and support have all been great in the 6+ months I've been using US Mobile. Support staff like Abdullah Shah have been patient and thorough and clear when assisting me, offering helpful links to guides to do various things I ask about and explaining everything to my satisfaction.
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