The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
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Website
www.usmobile.com
All reviews
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Showing 61 - 70 of 996 reviews
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Fatima Shafiee was very helpful in my…
Fatima Shafiee was very helpful in my account transfer, I would pick her again to help me make this a smooth transition.
Date of experience: July 11, 2025
Z“
Quick and efficient
Sufyan Saleem is awesome! My phone service was out, and I tried multiple ways to figure out the issue, but I couldn't fix it. Sufyan Saleem spent almost an hour helping me, and finally, the issue was resolved.
Date of experience: July 11, 2025
IH
US mobile new customer
I am a new customer to US mobile. Syed Khizer was a great help, kind and made the process way easier! Thank you!
Date of experience: July 11, 2025
GP
Was a problem I thought be tough
Was a problem I thought be tough, but customer service was outstanding and fixed it very quickly and actually they went deeper into it to make sure my service was 100% correct and working
Date of experience: July 11, 2025
NA
US Mobile: A Paradigm of Innovation, Flexibility, and Customer-Centric Wireless Service
As a telecommunications researcher with a specialization in mobile network infrastructure and consumer adoption trends, I have closely observed the evolution of MVNOs (Mobile Virtual Network Operators) over the last decade. US Mobile stands out not merely as a competitive player, but as a disruptor in the best sense of the word—one that redefines what affordable, high-performance wireless service should look like in the 21st century. At its core, US Mobile offers a rare combination of technical agility, consumer transparency, and economic accessibility. Unlike many legacy providers burdened by bureaucratic inertia, US Mobile operates with an evident commitment to lean innovation—evident in its customizable plans, dual-network support (Verizon and T-Mobile), and rapid adoption of next-generation technologies such as eSIM, 5G, and Wi-Fi calling. I have personally tested their Unlimited Premium plan across various use-case scenarios, including high-bandwidth research collaboration, real-time cloud-based data syncing, and rural travel. The experience was consistently robust. Latency remained low, jitter negligible, and video conferencing (e.g., Zoom and Webex) performed with zero degradation even during peak usage hours. From an academic standpoint, I commend US Mobile’s customer-first architecture, including: A modular pricing model that empowers consumers to pay only for what they use. No hidden fees, deceptive contracts, or artificial throttling thresholds often masked behind legalese in the industry. A customer service experience that rivals and often exceeds that of top-tier enterprise providers. Live chat support is informed, empowered, and solution-oriented—an increasingly rare trait. Furthermore, US Mobile’s emphasis on transparency and rapid deployment of features—such as dashboard-based analytics, SIM-free activations, and user-controlled account management—signals a mature understanding of digital literacy and the modern user's desire for autonomy. In conclusion, US Mobile is not merely a good wireless provider; it is a case study in operational excellence and user-centered design. For scholars of innovation, technologists, or simply any consumer tired of being underserved by oligopolistic carriers, US Mobile is an unequivocal recommendation.
Date of experience: July 11, 2025
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