The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
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4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
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Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
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Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
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Company details
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
PJ
Great Customer Service
Great Customer Service! Had an issue that was resolved at "Light Speed" by Minaam Naveed. I was up and running with my new service in no time. Thanks for your help!
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BE
Best Customer Service Experience
Customer service was quick and easy, my issue was solved in less than 10 minutes. I am absolutely impressed with their system!
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NV
RCS problems resolved
I had been having trouble getting RCS working after switching from Warp to Dark Star. After being bounced between a few techs, Waleed Asghar finally got me a new esim activation link that solved my issue. Thanks Waleed!
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张
Aiman is so nice and patient
Aiman is so nice and patient! Thanks for the help!!!!
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SN
Great customer service!
I chatted with Dishia Ijaz and she went above and beyond to help. She was very friendly and understanding. Excellent customer service, thanks again!
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JW
Shahrukh was big help!
Shahrukh was big help over our hour long call! Not only was he able to determine my issue right away but was also very patient to resolved my issue which was my own fault. But he didn't stop there!!! He explained how I saved $210 by adding a friend to my line! Shahrukh! Thank you. -JW
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EB
I just moved to US Mobile from another…
I just moved to US Mobile from another carrier because we were having trouble connecting my new phone to the eSim. After two different providers, 3 other reps, Fatima Shafiee, was able to finally get my new iphone working! She was patient and understanding, and got the job done. Thank you so much!
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