Review summary

US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.

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Based on reviews, created with AI

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BL

Brett Lovett

5 out of 5 stars
The rep helped well

The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.

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J

JDS

5 out of 5 stars
Amazing prices and great service

Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.

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R

Rol

1 out of 5 stars
Over-promise and severely under-deliver…

Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.

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EC

Elaine Curtis

5 out of 5 stars
Excellent Service

Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.

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Showing 111 - 120 of 996 reviews
cm

chat with aiman.

chat with aiman. real person. no chatbot. top service. fast. helpful. 5 of 5

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J

Their online support was very helpful…

Their online support was very helpful and patient. Thank you Minaam Naveed !

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GS

the best company

the best company, just believe me!

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DI

Customer Service - Abdul was amazing!!

Abdul Rehman was absolutely amazing!! I needed help with re-connecting a SIM and data not working and he helped me connect with both. His help was extremely supportive and I am so grateful for his assistance in solving the tech issues! It was such a blessing and gift - thank you!

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c

Abdul Reihman was patient

Abdul Reihman was patient, friendly and very helpful with resolving a technical issue i was having. 5 ⭐️!

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M

Omer Ali Khan was SOOOO helpful

Omer Ali Khan was SOOOO helpful! I had numerous questions/issues and Omer solved them all.

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F

Great Help

Quick and helpful, service provider Minaam Naveed helped get the information i asked for with no problem and easy to talk to as well.

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PO

US Mobile is a huge improvement over what I’ve come to be accustomed to.

I had such an awful time activating cell service for an Apple Watch on T-Mobile. After years of paying for it without it ever really working correctly, I gave up. On a whim, I reactivated it with US Mobile, and although there were a couple of bumps, customer service was top-notch, especially Hamza N. He got me all set up and running and I can’t believe how easy and painless it was 10 out of 10 would recommend.

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KP

Abdul Rehman was so kind and helpful

Abdul Rehman was so kind and helpful. He helped me for 2 hours and didn't stop until the issue was resolved. Very sweet and patient. A pleasure to work with!

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tl

trying to set up new email with my old number, chatting over an hour but not getting anywhere, very lousy

trying to set up new wmail with my old number, ghatting for over an hour and not getting anywhere, very lousy

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