Review summary

Urang Property Management Limited has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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S
A Chronicle of Failure

Our building's management service has delivered nothing but abysmal performance. For months, we've been trapped in a financial fog, desperately seeking clarification on opaque repair invoices that remain unexplained despite our persistent inquiries. Their standard operating procedure involves stonewalling and evasion, forcing us into a relentless cycle of badgering just to elicit even the most basic acknowledgment. A Broken Promise, A Broken Lift, A Broken Trust The most glaring symbol of their incompetence is our perpetually malfunctioning lift. It's a source of constant frustration, offering little more than empty assurances and misleading updates. Every promise of repair has proven to be a fabrication, leaving residents in a state of perpetual limbo. Perhaps most egregious is their utter disregard for residents with disabilities, who are consistently left stranded and forced to navigate stairs due to the agency's callous indifference to their needs. Systemic Neglect and Zero Accountability In essence, we are living under a regime of systemic neglect. There's a profound absence of transparency, accountability, and basic professional communication. It's clear that the agency views residents with contempt, our concerns consistently ignored and our trust irrevocably shattered. This level of service is simply untenable.

V
Extremely Poor Service and Communication

The managing from Urang of our building has been nothing short of a nightmare to deal with. We’ve been waiting months for clarification on invoices related to repairs, despite repeatedly requesting detailed explanations. Their responses are either vague, delayed, or don’t come at all — and we have to chase them multiple times on a regular basis just to get any kind of reply. One of the most frustrating ongoing issues is with the building’s lift, which has been unreliable for far too long. We rarely receive updates unless we push for them, and even then, the information provided is often misleading or outright false. Promises are made but never followed through. Overall, the lack of transparency, accountability, and basic communication is completely unacceptable. It feels like residents are being ignored and misled. We deserve far better.

E
Urgent Action Needed

Urgent Action Needed: Urang's Negligence Causes Major Issues Our experience with Urang, our building management company, has been nothing short of abysmal. We are facing critical issues that have been left unresolved for months, coupled with a complete lack of communication and abysmal customer service. The most pressing concern is our non-functional lift, which has been out of service for three months. It took an entire month just to get the lift company to assess the issue. After a brief repair, the lift broke down again within a week. Despite repeated attempts to contact Urang to chase the lift company, we've been met with radio silence or, at best, sporadic and unhelpful responses. It often requires multiple residents to email them before we receive any sort of reply, which invariably consists of excuses rather than solutions. As a result, we are still without a working lift, causing significant inconvenience and accessibility problems for residents. Adding to our woes, our roof has been leaking for two years now, and Urang has done absolutely nothing to address it. We have received no updates, no proposed solutions, and no indication of a timeline for repairs. This ongoing leak is a serious structural concern and a testament to their complete disregard for property maintenance. Overall, the customer service provided by Urang is the worst imaginable. It is virtually impossible to reach anyone by phone; all communication must be done via email, and even then, responses can take weeks. This level of unresponsiveness and inaction is unacceptable for a company responsible for managing residential buildings. Urang's negligence is causing significant distress and inconvenience to residents. We urge them to take immediate action to resolve these critical issues and drastically improve their communication and customer service. I would give negative review if it was possible.

I've been working for Aluve of Urang…

I've been working for Aluve of Urang for 2 yesrs or so and have found her and the rest of the team to be very conscientious. They genuinely care about their clients !

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All reviews

257 total • Write a review

Showing 241 - 250 of 253 reviews
NP
5 out of 5 stars

Urang manage a property on the RTMs…

Urang manage a property on the RTMs behalf and the service provided by our property manager Tattie is so efficient.

Date of experience: September 26, 2019

SC
5 out of 5 stars

Impressed!

My long term experience with Urang Group managing our building for more than six years and still continuing, have always been more than satisfied. Their professionalism and ability to resolve any issues or situations big and small promptly, fully exceeded my expectations. It is also with great enthusiasm that I am mentioning one of their employees, Mariangela Fragnoli, who is currently in charge of our development, has shown great diligence in her efficiency to manage the problems faced in our building this recent months often putting forth extra attention and assurance to help our residents resolve their issues soonest. I commend her competence in managing our property and had always appreciate the fact that even the slightest of problems and difficulties faced by some of us never go unnoticed! Therefore, without hesitation, I can highly recommend the Group services, unique and consistent in providing top notch property management and reliable maintenance. Look no further..

Date of experience: September 26, 2019

SD
5 out of 5 stars

Would highly recommend

I'm a director at an RTM company and we employ Urang as managing agent and have done for over 5yrs in a large block of 250 flats. Very happy with the service they provide, our property manager Tatevik is great. They have helped manage us through a number of very large projects such as extensive roofing work.

Date of experience: September 24, 2019

MP
5 out of 5 stars

Urang Review

I am one of 2 directors for a residential building in Fulham. We instructed Urang as they were recommended to us from a local estate agent. I have to say since we have been working with Urang we have been very impressed by the level of professionalism. they have seen us through a update of our fire alarm system, outside decorating and various smaller works with such ease I really do regret not instructing them sooner!

Date of experience: September 11, 2019

A
1 out of 5 stars

Company management is really bad

Company management is really bad. They don't understand and prioritize the urgency of the issue which could affect the whole building. Management doesn't get involved and clients are not kept updated. You have to constantly call for updates and staff don't like picking up the phones, you end up leaving message with reception and you might get call back after few calls and after losing temper.. I do NOT recommend them

Date of experience: February 21, 2019

MM
5 out of 5 stars

We used to self manage 10 flat building…

We used to self manage 10 flat building and needed to find a professional manager when arrears go out of hand. Was able to find Urang group and the have never dissapointed ever since.

Date of experience: January 18, 2019

FD
5 out of 5 stars

Top Property Managers.

I have a flat managed by Urang and can only heap praise on the service they have offered. I would especially like to mention Patrick Flynn who has managed to sort out a long running roof issue which has caused problems in the past. He is very professional in his work and has improved the entire site by His hands on approach.

Date of experience: January 9, 2019

WL
5 out of 5 stars

I don't have any reservations at all…

I don't have any reservations at all recommending Urang group to anyone looking for a rental or a home owner wanting to rent out there home. I've known them for 2 years now and they have always delivered anytime I needed them. Excellent Service.

Date of experience: January 2, 2019

MW
5 out of 5 stars

Trustworthy and Accessible

Half a year ago, I was worrying about finding a nice yet inexpensive accommodation. After a few bouts of house-hunting, I found Urang Group. They are trustworthy and accessible; unlike many other firms that kind of just neglect you once you've signed the contract. Their vision is ambitious but confident - aid to make local communities thrive, both residentially and commercially. Thanks to them, I'm totally satisfied with the standard of accommodation and communication. Nevertheless, highly recommended.

Date of experience: December 27, 2018

EM
5 out of 5 stars

FRIENDLY STAFF

FRIENDLY STAFF, I'VE HAD THREE CONCERNS WITH THE HOUSE I'M RENTING ALL WERE TAKEN CARE OF WITHIN 24HRS. BEING A RENTER FOR A LONG TIME, I KNOW THAT IS AN EXCELLENT SERVICE.PHONE CALLS AND EMAILS WERE ANSWERED SAME DAY, IF YOU'RE LOOKING FOR A RENTAL.... I DEFINITELY RECOMMEND THEM.

Date of experience: December 25, 2018

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