United Utilities Reviews

Olivia S was so helpful, polite and efficient. Thank you

I find the staff at United Utilities telephone customer services are always helpful. Olivia was brilliantly reassuring today with regards to my moving house and concerns about bills.

Opted to pay by direct debit.. They’ve set it up at £35pm for a single person in a 1 bedroom apartment with No washing machine and no Dishwasher, Cancelled the direct debit and I will send meter readings in every 2 weeks and pay what it says.

The lady I spoke to was very polite, and very helpful and very friendly

My water bill was unusually high, Adam assisted me through the whole process helped me discover I had a leak he then helped me sort my bill out, he has been amazing start to finished made it a very easy process

The adviser was very good

I spoke to Katie yesterday and she is a credit to your company. Very kind, affable and professional.

The girl , helped me out setting up an account , it she made it so comfortable and easy for me .

Ayo from customer service was extremely patient, professional and very understanding. He took his time to deal with my concerns and offered reassurance. Well done Ayo 👏. You have great customer care skills 👏.

Tia was super helpful and answered all my questions, I’ve never done this before but the process was super easy!

Mo was exceptional. Nothing was too much trouble. He stayed on the phone explaining every detail throughout the transaction. I cannot praise him enough. He gave idiotic instructions without belittling me. If this is the standard of customer service then I appreciate being a customer of united utilities. Thank you Mo

The handler was excellent and sorted everything. Just the waiting time stopped a 5 star review.

Incredible service from such an understanding and lovely lady!!

I was in desperate need of bills several years ago and spoke with Rebecca Miller.She was very nice and helped me out a lot and didn't end the call until she was sure I got what I wanted.

Has anyone else seen their water bill astronomically increased by a whopping 28%!!!!! My elderly parents have received their 25/26 annual bill, causing them so much distress . The customer service rep asked them to go and check the water meter (which they didn't ask for) outside as they won't be sending anyone out to read it or they can return to not having the meter and being charged more or they can reduce the monthly payment , causing more arrears as United Utilities 100% believe they are right! Talk about being caught between a rock and a hard place. These companies have the monopoly to charge whatever they want to the consumer as water is a necessary ! It's time to stop and think about your customers and not creaming more money for your commissions/bonuses! Following the instagram communication, I find It's unjust that the consumer has to foot the bill for the astronomical price increase this year. I know I'm not the only one who has raised this concern as I've seen other complaints/concerns on social media. I also noted a bbc article about your scandalous charges. It cannot be allowed , and companies like United utilities should be capped on price increases. I've raised this with Martin Lewis moneysaving expert team , hopefully he will do an investigation. I am also requesting the details of your ombudsman so that I can raise a complaint. Thank you

Dawn Eilb… made my call incredibly straight forward and pleasant. A true legend of the game. So polite and a breath of fresh air. Keep it real Dawn!

Workmen come to investigate possibility of underground leak at neighbouring property. Turn leak into overground, smoke over a gas pipe, then drive off. Leak gradually floods garden causing a landslip and probably leaking into house foundations causing risk of subsidance. Multiple calls over 72 hours and no one interested. Lots of empty promises. Issue ongoing and worsening.

Joined up thinking...!How great to have a company that takes the stress out of moving house

Mark was super friendly and helpful, ensuring everything was handled whilst I was on the phone and providing an exceptional customer service!

Spoke to Sophie today as I needed to close the account of my late father. Sophie was fantastic! She was friendly yet professional and got it all sorted very quickly for me! Thanks Sophie!