6 months ago
I enjoy interacting with the representative of the Raptors and the table was very knowledgeable and was able to communicate effectively to give me exactly what I needed for my order I will definitely... See more
5 months ago
I’m impressed with the professionalism unlike other sellers.
6 months ago
Amazing customer service and problems resolved I love Unice 🥰🥰🥰
6 months ago
I love your hair I been a loyal costumer for a few years now, I love all your wigs. And when I send my husband to pick for me. he is amazing in picking the right one for me. I give a good dump’s up.
La perruque a été expédié très vite elle correspond parfaitement à ce que j’ai commandé. Elle tient bien sûr la tête ne glisse pas et les baby haïr sont bien prédécoupés. C’est le transporteur qui laisse à désirer par contre. Mais l’équipe Unice hair est très réactive.
It was wonderful to reach out and find out where my product was and to have someone actually respond within less than 24 hours with a positive response knowing where it was located to the point that I could go pick it up! Thank you so much to Michael for his assistance!!
My experience with your company was very supportive. You addressed my issue quickly and professionally. I got the wig I wanted and the price and quality is absolutely perfect. I will definitely recommend Unice wigs to all my friends. I will be ordering more hair from your company.
Customer service reps are fast and efficient! I always receive excellent help. In this case it was my mistake but they got me taken care of quickly with no hassle!
All the team members I communicated with all showed compassion and desire to resolve my issue.
Customer service is excellent. I accidentally typed the wrong zip code for my package. I emailed customer service and the same day they responded. I truly appreciate and loved how they help me fix my problem. I have purchased hair from this company and I love it.
Got three of my beautiful wigs. And this girl is happy. I was patiently assisted by Lily. There was communication that the wig I wanted still needed to be made but I told them I needed the hair urgently and after negotiation - they offered to get me the same wig with a few inches longer. Loved how communicative Lily was and willingness to ensure I am not inconvenienced.
Communication is spectacular. Any questions I have they immediately answer. Patiently waiting for my hair but I know it’ll be amazing when it comes because this hair from this company is one of the best!
Great at responding back, when I needed my address change.Definitely respectful, I’m super excited for my package 📦❤️
The hair is amazing and as a newbie the headband was perfect and many loved my look. Customer service was very helpful. They were referred to me and i would refer them
The response time in between messages took a little long that would be my only criticism but overall they were kind, polite and helpful with my exchange. Thank you again, I appreciate it!
Kind service and they responded very quickly!
Very good customer service kept me fully aware of the ordering process and delivery.
Commucation was horrible. My order is taking longer than usual to ship out. Everyday I check for an update it’s repeating the same message I still don't know where my order is! It's been a little over two weeks!
Great communication with the representative. Did not delay in replying to my inquiries.
I am extremely disappointed with this company. I placed my order on the 18th because their website clearly stated that orders placed by then would arrive between the 24th–25th. Well, here we are, and my order is STILL showing as “processing.” Completely unacceptable. I needed this hair by November 29th for an important event, and the lack of communication only made everything worse. Every time I would send a message and get a reply, I’d follow up with a simple question—then hear nothing for hours. The slow, inconsistent communication combined with the shipping delays has been incredibly frustrating. If they can’t ship an order when promised, they should at least be honest about it. At this point, I’ve requested a full refund and will never order from this company again. This entire experience has been beyond disappointing.
The communication and assistance that I received from the support team was amazing considering that it is Black Friday season and they are receiving a lot of issues. One issue I have is that they can find ways to upgrade their system so that it can quickly notify customers that some items are out of stock. Thank you
**Read to the end**I initially was annoyed due to the wig length I selected was not available. I can say if that specific item isn’t in stock and you as a company did not do due diligence to find something similar before listed the item as a available when it’s not, they said it was delayed because they were searching for a similar style. You don’t take money not knowing if you have a solution, figure that out first then list the item. The bot in the website is annoying but FINALLY I got help from a live person and they resolved my issue. Please Order 3 weeks-a month in advance just in case there are these delays and it’s an item you really want. This is my 3rd time using them and I recommend them to others because I never experienced delays but I know now. Good wigs, communication could be worked on but in the end my issue got resolved before the date I needed it to so I’m grateful for that.
Requested a cancellation of an order and was issued a refund! Thank you for your assistance!
My wig went to the wrong address and services was quick and easy to rectify the situation.
Based on analysis of 14 reviews rated 1-2 stars for UNice Hair
“I’ve asked for refund no response”
“Terrible customer service”
“On 11/28 I get updates that my order was sent to USPS for shipping but everytime I check the label, usps hasn’t recei...”
“I have messaged multiple times on the app, no response”
“Very upset, their website advertised special discounts on their app”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
UNice Hair is a leading provider of premium glueless human hair wigs, catering to a diverse clientele seeking high-quality hair solutions. The company specializes in innovative wig designs, including their signature Bye-bye Knots and Pre-everything wigs, which are crafted from 100% human hair. With a commitment to customer satisfaction, UNice Hair offers a 30-day risk-free trial, allowing customers to return or exchange products within 30 days if they are not satisfied. UNice Hair's customer base primarily consists of individuals looking for stylish and convenient hair options, including those interested in versatile hairstyles without the need for adhesives. The company emphasizes fast delivery, offering shipping from both U.S. and international warehouses, along with free shipping on all orders. Additionally, UNice Hair provides flexible payment options, including Buy Now, Pay Later services, to enhance the shopping experience for its customers.
This profile hasn't been claimed by the business owner.
UNice Hair receives a generally positive reception from customers, with many praising the quality of the hair and the responsiveness of the customer service team. Reviewers frequently highlight the softness and beauty of the hair, noting that it arrives quickly and without tangles. The customer service is often described as professional and helpful, with several consumers appreciating the fast response times when they have inquiries or issues. However, there are significant complaints regarding order fulfillment, with some customers expressing frustration over missing items or incorrect shipments. Issues with the website's advertised discounts and stock availability also contribute to dissatisfaction. Despite these concerns, the overall sentiment remains favorable, reflecting a strong appreciation for both the product quality and customer support.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.