UNice Hair Reviews

I had an issue with a payment and Micheal was excellent. He made sure I received my refund and was very polite and responsive. Thanks again and I also love their wigs and bundles

I have ordered from UNice multiple times. The hair quality is always amazing, and their customer service is excellent. Communication is quick, professional and timely. They will work hard to ensure questions or changes are answered quickly.

I’ve ordered 2 wigs from UNice and both shed so much they have a bald spot in the same spot on both wigs literally a waste of 500 dollars .. crazy unbelievable shedding like they strands were never attached to begin with smh never again

This review is from a disappointed long term customer of Unice Hair. I have ordered from Unice Hair many times in the past. Well over 5yrs of purchasing from the company. This time I purchased a unit the experience was awful. The expected delivery date was 3 to 10 days from purchase. I was repeatedly checking the status of my order a few days after purchase. The status was still processing. At least 4 days after I purchased the unit, I received an email from Unice Hair saying the warehouse was overwhelmed. Thats why the delivery was delayed. Okay. I waited patiently. 7 days after purchase. The order is still processing. And, I received another email from Unice Hair saying the unit was delayed because every strand is handcrafted and made to perfection, blah blah blah. Then, it stated that if I wanted a faster arrival I could order another unit (which cost more) and they will calculate the difference. That sounds like they were trying to squeeze me for more money by holding my unit. I requested a refund immediately. I received a reply email stating my refund was being processed. I refuse to be manipulated like that. I was not expecting anything free for my inconvenience because of their incompetence. I just wanted what I paid for. However, they made it seem as if I could not get what I paid for until I paid more. I sure hope that is illegal in USA.

received my wig, it's pretty and soft, very good quality 🥰🥰

Very good at getting back to you when there is an issue with an order. Get basically ALL my wigs from here. AMAZING!!

Always quick to resolve any concerns I may have. I have been buying wigs from them for years now.

Very fast response on an issues and great Customer Service.

UNice hair company truly cares about their customers. A customer support representative named Micheal communicated with me around the clock to make sure my package was delivered when it got lost in transit. They even made sure I was satisfied with my product after it was delivered. I will definitely be ordering from them again.

BAIT AND SWITCH SCAM. I HAD THE INTENT TO KEEP THE ORDER UNTIL I READ GOOGLE REVIEWS. SO I CANCELED THE ORDER THEY TOOK HOURS TO REPONSE TO CANCEL MY ORDER. WHEN THEY RESPONDED "hello there you order UM is ××× ready to ship can we know why do you want to cancel this order if you want to change another one you like ,you can offer us link and length you want so we can check price gap and stock for you if you still want to cancel,we will cancel and refund it for you asap hope your fast reply" I replied promptly "CANCEL ORDER PLEASE " 4 HOUR LATER THEY REPLIED " TO OFFER ME A DIFFERENT LENGTH AND SAID IT WONT BE AVAILABLE. JUST AVOID THIS SCAMMING COMPANY. LACK OF THE BETTER WORDS. I DON'T KNOW WHERE THESE GOOD REVIEWS ARE COMING FROM BUT THEY ARE FALSELY WRITTEN

I had an issue with my order, but the customer service team (especially Daisy) were great and helpful from start to finish. I was able to get my refund and they made the process smooth enough for me :).

Fast customer service.

The wig was PERFECTION!

The customer service was very lovely and quick to message and helpful and telling me what it’s happen which I’m really happy about since this my first time buying a wig.

Their support team was incredibly helpful and resolved my issue in minutes. A truly five-star experience,".

I was in apanic that my order was headed to the wrong address, i was able to reach out to customer service and received a response the same day and that my order would be sent to the proper address. I recieved a conformation email the next morning with the correct address for my order! Thank you

Great quality hair, fast shipping, and exactly what I ordered. The wig is soft, natural, and easy to install. I’m very satisfied and will definitely order from UNice again

Very friendly service and I am looking forwad to receive my beautiful hair🙂