Traveluro.com Reviews

Total scam! They simply ignore their customers. I have tried sending messages, calling, etc... I can't get a hold of anyone. After hidden fees, it would have been cheaper to book directly with the hotel. And I even paid for insurance on this trip. And I even paid for insurance on this trip.

Bei einer Onlinebuchung hat sich das Datum automatisch geändert, Rückerstattung natürlich nicht mehr möglich. Habe angerufen, auf eine Antwort per Mail warte ich bereits seit 2 Wochen. Melden wird sich vermutlich niemand mehr

Booked a hotel. Company took money straight away. Arrived at hotel and no booking was made. I've tried to contact this company several times to get a refund and no contact back and missing my 250 pounds.

I always book tickets from traveluro my entire family love it always give us good customer service always help us.

DO NOT USE !!! I've made a reservation through Traveluro (same as GoSplitty and Holisto) and did not receive any confiramtion with the Hotel Reservation number. I've contacted the Hotel and they said there is no reservation with my name ! I've contacted Traveluro several times by email to request this hotel reservation number or a refund and they never replied to my email ! I feel I've been scamed and do not recommend this platform!

BAD. They are nice in the phone but keep sending you to different places. This kind of business shouldnt be legal.

I booked a hotel stay for 1 night that I need to cancel. My cancellation policy says full refund until September 22nd 2024. I requested to cancel august 21st. They said I would get a response within 24 hours. They did not respond. I called 6 more time and kept getting the run around. I just called again and the agent hung up on me. They are trying to convince me to book another date or location rather than refund me. DO NOT USE THIS COMPANY

SCAM. Went to hotel on the day and traveluro hadn't sent our booking to the hotel at all and had to pay for the room again since we had nowhere else to go. Found out traveluro had randomly cancelled our booking after sending the confirmation email to us, with the cancellation coming from a different address so it goes in your spam and you don't find out until later. Rang them asking for a refund and has been two weeks and still no money back, its definitely a scam.

I booked a stay at Hilton Garden Inn Arcadia/Pasadena Area through traveluro, I had confirmed my stay, and due to car problems called ahead to inform that I was gonna get there at about 5am the next day, and then the hotel informed me that my prepaid reservation got cancelled due to lack of funds, when I called traveluro they said they would get back to me, then I got an email stating that since I had not arrived on time that the hotel cancelled my nonrefundable reseration, and they would "try" to get a refund, I again confirmed with hotel the lack of funds and emailed them, and ended up paying the hotel again directly. After 2 days of not hearing from traveluro, I filed with my credit card, and my credit card fixed it :) Wouldn't deal with traveluro if my life depended on it

There systems don’t work properly and when i ended up paying twice to book they refused to refund me. Avoid them they are awful and don’t have any customer service mentality.

They are a company that actions what they promise. Thank you Gary for your prompt reply and action ..

I had a nonrefundable hotel booked. Needed to stay one night before my day tour.( weekend turnaround). Unfortunatelly my tour got cancelled 3 months before departure- not enough people signed up, so i no longer needed my hotel room. Explained customer service what happened and i got full refund!

don't trust these people !!! they take your $ ruin your vacation or anything you may have planned!! they are scammers!!!!!!! THEY TAKE YOUR $ AND THEY DON'T CARE!!!! AND WON'T GIVE YOUR $ BACK !!!!!!!!!!!!!!!!!!!!!!!!!!!!! DON'T DEAL WITH TRAVELURO@!!!! I'M CALLING MY LAWYER!!!!!!! TO GET MY MONEY BACK COME HELL OR HIGH WATER!!!! DON'T LET THEM GET AWAY WITH THIS!!!!

Garry was very professional and accommodating regarding my traveluro experience. Thank you Garry!

I canceled my reservation before their deadline, about two hours to be exact. I received a confirmation email regarding my request so it had a time stamp. Received an email from a person by a single name, no contact info saying my request couldn't be honored because I was too late. Called multiple times and talked to several people. They kept saying they'd "investigate" it. Spent a lot of time on phone, getting no where. Had to get my credit card company involved. I'd avoid this "company."

Booked a hotel in Rio de Janeiro via traveluro. Hotel told me they can’t see bookings made via this platform on short notice and would not let me check-in despite me showing the booking and payment confirmation in person. Hence, I contacted the traveluro support 3 times and did not receive a single answer to my request to refund my payment since the booking was useless. Strongly disappointed by traveluro.

Dominic, Phobe and Gary were fast in reacting to our request of amending our reservation and confirming it right away. We paid the discrepancy fee for change from infant to child and all was set swiftly . I appreciate that thank to them all.Hope we will have nice time in our vacation too

scammers, the hotel room was already booked and paid for in Augustos , and is being resold at the end of July, my booking is canceled and you are simply out of luck, out of luck in getting your money back and out of luck in finding a hotel room in the heart of Augustos again, these are scammers watch your money your time

had been forced into booking a pay later package . First deposit payment came out fine and then they claimed the full payment had failed (only a week before travelling) , even though it hadnt failed from my side. They gave me 2 days to pay through a link which was not working . I contacted them through the form online and they took 2 days to respond with another broken link. By the time they corrected it and I had payed ( and received a booking success email) somehow they let the hotel reservation go and lost it. Now I am left with no nearby hotels 1 week out. What a joke of a setup. Please stay away.

Booked two rooms on the day I wanted to check in, got to the hotel and was told only one room was booked, there was no other availability at the hotel. Spent 36 minutes on the phone to traveluro and got no where. Do not use traveluro or kayak book direct