Traveluro.com
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Dont use Traveluro/Trivagodeals
I never wrote a review before, but I need to inform others about Traveluro which is part of Trivagodeals which is not Trivago. I thought I was booking a hotel through just Trivago but it was Trivagodeals which is apparently control by Traveluro Even though they indicated that there was no refund on hotel reservation, I had an emergency i just called to see if there were any extenuating circumstances that would exempt me from the cancelation. I spoke to 3 reps at Trivagodeals, 2 of the reps promised a call back from their escalation dept to discuss a possible credit, they never called me back. I spoke to one supervisor and he was nice and sent an email to me indicating I will receive a phone call regarding my concern, even though I was not available for the call, when I called the number back I wasn't able to speak to someone. My main complaint is not the cancellation but not receiving call backs after waiting up to 3 hours . And having to call them back. This is very bad business. Also the Mia the rep I spoke to said they contacted the hotel on my behalf to see if they could cancel the reservation , she lied, I called the hotel and they did not receive the call from Trivagodeals/Traveluro. Also, the hotel said they cannot cancel the reservation, its done through the 3rd party. I thought all the time I was speaking and doing business with Trivago. Save yourself the frustration don't book through either one of these, and look at the url to make sure it's the correct company. I believe Trivago is attached to these companies and don't know if they are aware of the their below standards, wish I can give a -5. Thought it was just me until I read other reviews